Kristine Micetich
Chicago,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Lead Clinic Coordinator
Rush South Loop
Chicago , Illinois
2022.09 - Current
- Greet and check in patients, update patient information in computer system.
- Scan insurance cards, document details and verify patient coverage for upcoming procedures or appointments.
- Schedule and follow up on patient appointments, collect and process patient payments and maintain patient files.
- Adhere to HIPAA requirements to safeguard patient confidentiality.
- Maintain supply inventory for office area, order items as needed and stocking shelves.
- Take messages from patients and promptly relay to appropriate staff.
- Process patient payments.
- Schedule diagnostic testing for patients based on physician orders.
- Prioritize and organize tasks to efficiently accomplish customer service goals.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Works with cross-functional teams to achieve goals.
- Complete day-to-day duties accurately and efficiently.
- Manage staff monthly schedule.
- Manage work queues.
- Manage daily staff messages.
- Work with management to improve workflows.
- Train new employees.
- Oversee day to day operations of the front desk area to ensure efficient flow through the check-in/ check/out process.
Clinic Coordinator
Rush South Loop
Chicago , Illinois
2021.02 - 2022.09
- Greeted and checked in patients, updating patient information in computer system.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with patients with compassion while keeping medical information private.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and confirmed patient appointments and consultations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Completed relevant insurance and other claim forms.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Clinic Coordinator
Rush University Medical Center
Chicago , Illinois
2019.11 - 2021.02
- Greeted and checked in patients, updating patient information in computer system.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and confirmed patient appointments and consultations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Completed day-to-day duties accurately and efficiently.
Medical Office Manager
Southwest Physicians
Evergreen Park , IL
2017.08 - 2019.10
- Coordinated logistics for internal and external staff meetings and conferences.
- Monitored office supplies to replenish needed inventory before depletion.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Planned and controlled budgets for contracts, equipment and supplies.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited qualified candidates for open positions within the practice when necessary.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Pitched in to help with office tasks during busy periods and staff absences.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Established work procedures or schedules to organize daily work of administrative staff.
Clinical Quality Improvement Specialist
Affiliated Physicians Group
Chicago , Illinois
2011.06 - 2018.12
- Distribute quality project instructions and member lists to PCP offices.
- Retrieve medical records/data at the request of the health plans.
- Document and report practice engagement and performance to quality program manager.
- Educate, instruct and train contracted providers on quality reports and quality improvement plans.
- Upload data into appropriate payor portal.
Medical Assistant
Dr. Roy Lacey, LTD
Chicago , Illinois
2011.01 - 2017.08
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Assisted back office patient processes to reduce office wait times.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Handled general office duties to support administrative staff during peak hours.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Administered medications under physician's supervision.
- Maintained all logs and required checks (i.e. refrigerator temperatures, medications, etc.)
- Initiated and completed prior authorizations for medications, procedures.
Education
Master of Health Administration -
Purdue Global
Lafayette, IN2025-05
Bachelor of Science - Health Science
Robert Morris University - Illinois
Chicago, IL2017-05
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
Chicago, IL2010-12
Skills
- Critical Thinking Abilities
- Interdepartmental Functions Coordination
- Employee Work Scheduling
- Information Systems Development
- Epic Systems
- Operating Plans Development
- Decision-Making
- Process Implementation
- Employee Training Program
- Staff Supervision
- Goal Attainment
- Administrative Staff Supervision
- Schedule Management
- Performance Metrics
- Multidisciplinary Team Collaboration
- HIPAA Guidelines
References
References available upon request.
Timeline
Lead Clinic Coordinator
Rush South Loop
2022.09 - Current
Clinic Coordinator
Rush South Loop
2021.02 - 2022.09
Clinic Coordinator
Rush University Medical Center
2019.11 - 2021.02
Medical Office Manager
Southwest Physicians
2017.08 - 2019.10
Clinical Quality Improvement Specialist
Affiliated Physicians Group
2011.06 - 2018.12
Medical Assistant
Dr. Roy Lacey, LTD
2011.01 - 2017.08
Master of Health Administration -
Purdue Global
Bachelor of Science - Health Science
Robert Morris University - Illinois
Associate of Applied Science - Medical Assisting
Robert Morris University - Illinois
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