Kristine Miller
Houston,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sterling Ridge Orthopaedics
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Office Manager
Head and Neck Associates of Orange County
10.2021 - 10.2023
- Develops and implements office policies and procedures
- Oversees all daily operations, including billing and coding
- Supervises, trains, and evaluates front office staff
- Sets the staffing schedule and approves paid time off
- Hires and onboards new front office staff
- Ensures that customer service standards are met
- Budgeting/accounting
- Collaborates with nurses, doctors, and executives
- Works with executives to set goals, objectives, and budgets
- Makes sure regulations, guidelines, and standards are followed
- Uses popular software for electronic medical records (EMR) EcW, KIPU, NextGen, Dr chrono and billing, scheduling, and payroll software.
Medical Office Manager
R&R Recovery Services/ROAD Detox Facility
02.2018 - 10.2021
- Achieved program goals by effectively motivating and supervising medical, technical and medical staff
- Payroll
- Budgeting/accounting
- Directed and conducted recruitment, hiring, and training of personnel
- Improved care delivery by monitoring performance and optimizing strategies
- Reviewed all documentation - Compliance with HIPPA
- Directed, supervised, and evaluated work activities of Technicians and medical staff
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Supported patient recovery by educating family and caregivers on treatments and warning signs of complications
- Completed intakes, measuring vital signs and documenting symptoms
- Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
- Recorded patients' medical history, vital statistics, and information in EMR
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts.
Medical Manager, MA
NEW PERSPECTIVE RECOVERY/COASTAL ADDICTION CENTER
02.2017 - 10.2021
- Managament for two facilities and all medical and non-medical employees
- Ambulatory patient care
- Responsible for monitoring and treatment of patients in a detox setting
- Pain management
- Measured and recorded patients' vital signs, such as height, weight, temperature, blood
- Assess signs and symptoms indicating physiologic and psychosocial changes in patients' condition
- Conduct chart audits and administer detox and psychiatric medication per treatment protocol
- Assisted with patient intake which included insurance authorization, medical assessment and notification of providers
- Monitored patients CIWA and COWS and provided patient education for detox procedures
- Perform initial patient assessments and working with physicians to plan, implement and implement plans for care of patients
- Worked closely with physicians to ensure patients complete a safe deto
- TB skin tests for patients and employees
- Administering flu shots to employees
- EMR/KIPU
- Training employees with EMR, first aid and CPR, Narcan training
- Managed and resolved conflicts with patients and staff.
Medical Assistant Lead
Modern Internal Medicine Urgent Care & Primary Care
09.2006 - 02.2017
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Triage
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Venipuncture
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Prepare and administer medications as directed by a physician
- Perform routine laboratory tests and sample analyses
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Authorize drug refills and provide prescription information to pharmacies
- Insurance Verification.
Medical Assistant
FHP Healthcare
09.1993 - 01.2005
- Front and back office duties - Checking patients in, heavy appointment scheduling, answering patient phone calls and how to them, taking messages, all clerical duties and multi-tasking for several physicians
- Insurance Verification
- Knowledge of medical terminology
- Administer prescribed medications, noting times and amounts on patients' charts
- Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, injections, venipuncture
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
- Collect samples, such as blood, urine, or sputum from patients, and perform routine laboratory tests on samples
- Prepare patients for examinations, tests, or treatments and explain procedures
- Clean rooms and make beds
- Set up equipment and prepare medical treatment rooms.
Education
Associate in Business -
GOLDENWEST COLLEGE
Anaheim, CA03.1998
Completed in Medical Assistant -
Concord Career Academy
Anaheim, CA08.1993
Skills
- EMR Systems
- KIPU, DrChrono, and NextGen, Athena (10 years)
- Experience Administering Injections
- Supervising experience (5 years)
- Microsoft Word (8 years)
- Insurance Verification
- ICD-10
- Front and Back Office (10 years)
- Conflict Management
- HIPAA
- Typing
- Medical Scheduling
- Venipuncture
- Medical Records
- Addiction Counseling
- Vital Signs
- Medical Terminology
- Employee Orientation
- CPT Coding
- Payroll ADP (2 years)
- Medical management (6 years)
- Filing
- Google Docs
- OSHA
- Workday
- Sales
- Employee relations
- ICD coding
Certification
- BLS Certification, 10/01/22, 10/01/23
- CPR Certification, 10/01/22, 10/01/23
- First Aid Certification, 10/01/22, 10/01/23
Assessments
- Administrative assistant/receptionist, Proficient, 05/01/22
- Attention to detail, Proficient, 03/01/22
- Medical terminology, Proficient, 03/01/22
- Management & leadership skills: Impact & influence, Proficient, 04/01/22
- Customer service, Proficient, 04/01/22
- Office manager, Proficient, 08/01/23
Personal Information
- Anywhere
- Authorized To Work: Authorized to work in the US for any employer
Timeline
Medical Assistant
Sterling Ridge Orthopaedics
12.2023 - Current
Medical Office Manager
Head and Neck Associates of Orange County
10.2021 - 10.2023
Medical Office Manager
R&R Recovery Services/ROAD Detox Facility
02.2018 - 10.2021
Medical Manager, MA
NEW PERSPECTIVE RECOVERY/COASTAL ADDICTION CENTER
02.2017 - 10.2021
Medical Assistant Lead
Modern Internal Medicine Urgent Care & Primary Care
09.2006 - 02.2017
Medical Assistant
FHP Healthcare
09.1993 - 01.2005
Associate in Business -
GOLDENWEST COLLEGE
Completed in Medical Assistant -
Concord Career Academy
Similar Profiles
William HayesWilliam Hayes
Founder, Managing Partner at Sterling Ridge Orthopaedics, PLLCFounder, Managing Partner at Sterling Ridge Orthopaedics, PLLC
Talar EverettTalar Everett
Manager at The Village Vet at Sterling RidgeManager at The Village Vet at Sterling Ridge
Rocio Elena Mujica SerranoRocio Elena Mujica Serrano
Concierge at Sterling Ridge Senior LivingConcierge at Sterling Ridge Senior Living