Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kristine Milostan

Madison Heights,MI

Summary

Meticulous professional seeks a career where strong interpersonal and organizational skills will add value. Dynamic and critical thinker with strong leadership skills. Motivated and dedicated with a proven ability to successfully manage multiple projects in a time sensitive environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Compliance Documentation Expert

Kuehne + Nagel
09.2021 - Current
  • Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Developed a track and trace plan that encouraged proactivity to improve overall productivity to working files 72+ hours prior to deadline
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Mentored two operators to improve their performance by 10% to meet standards and reduce missed filings to zero
  • Utilized AES to create ITN's for shipments exporting the country

Service Operations Representative

Kuehne + Nagel
04.2021 - 09.2022
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Introduced productivity plan that reduced active task backlog by 85% within 60 days of implementation
  • Cross-trained and provided backup support for organizational leadership.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Coordinated import and export of goods for over 200 clients, providing accuracy and timely delivery.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.

Chat Department Team Lead

Dynamic BDC 3221 E Big Beaver
04.2017 - 04.2021
  • Coaching a team of 30+ chat agents to ensure quality and productivity metrics are met
  • Operating as mediator between agents and management to ensure effective communication
  • Assisting customers and generating sales leads via multiple online chat platforms
  • Maintaining productivity standards based on customers assisted per hour
  • Schedule service and sales appointments
  • Adapting to rapidly changing processes to best address business needs
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
  • Managed schedules, accepted time off requests, and found coverage for short shifts.

Promoter Relations Agent

ViSalus Sciences
03.2016 - 04.2017
  • Answered inbound calls to assist callers with account inquiries
  • Developed personal relationships with promoters and customers in order to inspire brand loyalty and improve retention
  • Built trust through collaboration with other departments to maintain consistent quality of service
  • Habitually complied with productivity and quality expectations
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Skills

  • Policy Knowledge
  • Building Trust and Relationships
  • Customer Needs Assessments
  • Order and Request Filing
  • Shipping Documents Preparation
  • Mental Health First AID
  • New Hire Training
  • Excellent Phone and Video Presence
  • Maintaining Quality Assurance Standards
  • Efficient Data Entry

Certification

  • Mental Health First Aid, National Council for Mental Wellbeing - 2022-2025
  • CPR/AED, American Red Cross - 2022-2024
  • Certified Customs Specialist, NCBFAA - in progress

Timeline

Compliance Documentation Expert

Kuehne + Nagel
09.2021 - Current

Service Operations Representative

Kuehne + Nagel
04.2021 - 09.2022

Chat Department Team Lead

Dynamic BDC 3221 E Big Beaver
04.2017 - 04.2021

Promoter Relations Agent

ViSalus Sciences
03.2016 - 04.2017

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Kristine Milostan