Kristine Mims
Tyler,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
AAA Auto Club South
02.2021 - Current
- Generated leads through cold-calling, networking and other outreach methods.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Virtually met with customers to provide information about available products and policies.
Senior Customer Care Associate
Taibryn Hooks Farmers Insurance Company
01.2018 - 02.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
Customer Service Representative
Sitel
07.2016 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
High School Diploma -
Lakeridge Highschool
Mansfield, TX05.2016
Skills
- Manage Contracts
- Client Rapport-Building
- Account Management
- Active Listening
- Documentation Skills
- Judgment and Decision-Making
- Time Management
- Call Controlling
- Training and Development
- Remote Communication
- Slack
- Microsoft Teams
- Microsoft Excel
- Salesforce
Timeline
Insurance Specialist
AAA Auto Club South
02.2021 - Current
Senior Customer Care Associate
Taibryn Hooks Farmers Insurance Company
01.2018 - 02.2021
Customer Service Representative
Sitel
07.2016 - 01.2018
High School Diploma -
Lakeridge Highschool
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