Kristin E Morrow
Coldwater,MS
Summary
Experienced in working with the public in high stress positions. Friendly willing to answer questions; if answer is something I do not know I will assist customer to find the answer they are inquiring about. I enjoy working with teammates and management to make the work place a place where people want to come and work. I am honest and forthcoming with answers when approached with a problem. I handle myself well in emergency conditions and can render first aide when necessary. I am familiar with diabetics, epilepsy, and some forms of mental illness. I can be depended on for being on time working my shift and most of the time available for overtime or to fill in for a team member when late or called in sick. I have been in school for a Chaplaincy degree and have training on dealing with certain situations that may arise in dealing with the public. I am and willing to help with team members with counseling when needed for person problems or just listen and be a friend.
Work History
Remote Medical Coder
Providence Holy Cross Medical Center
Mission Hills, CA
06.2017 - 03.2023
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Provided support for coding queries raised by coders or staff members regarding specific cases or coding issues.
- Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
- Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
- Participated in meetings with physicians, nurses, case managers and other healthcare professionals in order to discuss complex cases or clarify documentation requirements.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Safeguarded medical records to maintain patient confidentiality.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Auditor Coder
Maxim Staffing Solutions
Gardena, CA
09.2005 - 09.2017
- Ensured timely completion of all assigned tasks within set deadlines.
- Back Billing charges for hospital that was not billing for any other charges to other insurances. Review over 6 years for missing billing for charges with patients that were not Kaiser patients.
- Coded all drugs, supplies, and any other charges that we can capture to collect from other insurances.
- Utilized auditing and compliance software to advance efficiency.
Traveling HCC Coder and Auditor
The Coding Source
Los Angeles, CA
05.2007 - 01.2010
- Maintained current knowledge of healthcare industry trends and regulatory changes.
- Identified any potential risk areas or areas needing further review by physician or other staff members.
- Verified that all necessary information is accurately documented in the patient's record prior to assigning a code.
- Assigned diagnosis codes based on provider documentation while adhering to established coding guidelines and conventions.
- Conducted chart reviews for quality assurance purposes related to DRG assignments.
- Participated in continuing education programs related to coding regulations and guidelines.
- Developed educational materials for use in teaching seminars.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
Chief Deputy Registrar/Office Manager
Riverside County Health Department
Riverside , CA
08.1989 - 06.1996
- Operated cash register and processed transactions
- Answered inquiries regarding registration procedures and regulations.
- Maintained records of all transactions in the database system.
- Provided assistance in resolving customer complaints or issues.
- Completed data entry tasks accurately and efficiently.
- Assisted customers with forms preparation and submission requirements.
- Performed research on registration regulations or policies when needed.
- Reviewed applications for completeness prior to processing them further.
- Followed up with customers via phone calls or emails if required.
- Asked various questions from clients to obtain the information necessary for paperwork.
- Advised patients of monies required to be paid prior to services.
- Greeted customers and assisted them with registration process.
- Verified customer's documents to ensure accuracy of information provided.
- Processed payments for registrations, renewals and other related services.
- County only accepted check, money orders or cash for payments. I put into our department the first working credit card device to accept credit cards from customers at the counter and from customers calling on the phone to better serve our community and other customers of the funeral homes.
Bank Teller/Account Overdraft Collections
Bank of America Financial Center
Orange, CA
08.1985 - 03.1987
- Managed daily operations of the store
- Trained and supervised staff
- Maintained inventory and ordered supplies
- Handled customer complaints and resolved issues
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Prepared reports on transaction activity for management review.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Directed specific questions to appropriate branch personnel.
Senior Cake Decorator/Journeyman Baker
French's Pastry Bakery
Costa Mesa, CA
09.1973 - 11.1985
- Scanned and bagged groceries for customers
- Verified prices and weighed items
- Handled cash and credit card transactions
- Assisted customers with their purchases
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Formulated designs based on customer specifications.
- Prepared buttercream icing for use in cake decoration projects.
- Assisted customers in selecting appropriate cake designs for their events.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Measured ingredients accurately according to recipes used in the bakery.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Assembled multiple tiers of cakes with precision and stability.
- Stacked layers of cakes onto tiered stands without damaging them.
- Incorporated creative elements into cake designs as requested by clients.
- Cleaned work area after completing each project for sanitation purposes.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Assisted customers with planning cake vision, including color, theme and size.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Produced frostings and creams for cakes and other edibles.
- Stocked shelves and ordered inventory when product stock became low.
- Handled cash, credit card and check transactions.
- Assembled, prepared, decorated and frosted average of 40 cakes per shift.
- Met with customers to discuss needed bakery items and take orders.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Finished baked goods with glazes, icings and other toppings.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Set ovens to appropriate temperatures to pre-heat.
- Blended ingredients and mixed dough, following recipes.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Cut and shaped dough for rolls, bread and various pastries.
- Did banking (deposits) from yesterdays receipts. Exchanges large bills for smaller bill and for coin.
- Did delivery for wedding cakes at event centers, hotels and homes.
Education
Certified Coding Specialist
06.2000
Associate of Science - General Education
Associate of Science - General Education
Associate of Arts - Chaplaincy
Skills
- Customer service
- Cash handling
- Inventory management
- Team management
- Problem solving
- Attention to detail
- Multitasking
- Communication
- Administrative Support
- Supply Restocking
- Business Writing
- Calendar Management
- Mail Management
- Records Management
- Mail Handling
- Materials Distribution
- Project Planning
- Bookkeeping
- Professional and Mature
- Typing 80 WPM
- Documentation and Recordkeeping
- Travel Planning
- Proofreading
- Strong Problem Solver
- Quality Control
- Strong people skills
- Hard worker
- Willing to go the extra mile for customer service
- Good problem solving skills
- Willing to learn new jobs tasks to help fill in when needed
Certification
- Certified Coding Specialist
- Member of AHIMA
- Notary Public and Certified Loan Signing Agent
- Member of American Association of Notaries
- Member of National Notary Association
- Bonded and Error and Omissions Insurance 25,000
- Commended/Licensed Minister 03/22/2023 Christian Leaders Alliance
- GPA 3.89
References
References available upon request.
Timeline
Remote Medical Coder - Providence Holy Cross Medical Center
06.2017 - 03.2023
Traveling HCC Coder and Auditor - The Coding Source
05.2007 - 01.2010
Auditor Coder - Maxim Staffing Solutions
09.2005 - 09.2017
Chief Deputy Registrar/Office Manager - Riverside County Health Department
08.1989 - 06.1996
Bank Teller/Account Overdraft Collections - Bank of America Financial Center
08.1985 - 03.1987
Senior Cake Decorator/Journeyman Baker - French's Pastry Bakery
09.1973 - 11.1985
Loma Linda University Allied Health - , Certified Coding Specialist
Riverside Comm College, Norco Campus - Associate of Science, General Education
Santa Barbara City College - Associate of Science, General Education
Christian Leaders College - Associate of Arts, Chaplaincy
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