KRISTINE MUNLEEUW
Fort Collins,CO
Summary
With over 20 years of experience, refined communication, collaboration, and written skills have allowed for the cultivation of strong relationships with people. Excels in problem-solving and possesses exceptional organizational skills, enabling streamline management of multiple assignments. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating. Excellent customer relations aptitude and relationship-building skills contribute to company success. Proficient in using independent decision-making skills and sound judgment to positively impact business outcomes. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
SOUTHWEST AIRLINES
01.2024 - Current
- Communicating effectively with customers, team members, and leadership to ensure high-quality service
- Working under tight deadlines to facilitate quick aircraft turnarounds
- Familiarity with the Ground Ops Manual and IAM to quickly locate information when needed
- Assisting customers affected by oversells, delayed or canceled flights, or lost, delayed, or damaged luggage
Area Manager
AMAZON
04.2023 - 09.2023
- Supervise and lead a team of 62-100 members
- Prioritized team management tasks through leading,mentoring, and coaching the team
- Implemented an advanced coaching program for new hires to improve productivity,
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Analyzing and implementing corrective actions to ensure quality and productivity
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Promotion of culture of safety and well-being, and supported all safety programs and OSHA compliance
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Cosmetology Instructor
IBMC COLLEGE
08.2021 - 02.2023
- Delivered lectures and classes that aligned with IBMC's culture and vision
- Encouraged continuous improvement among students by setting high expectations backed by personalized support and guidance.
- Assisted school administration in marketing program offerings through open house events, community outreach initiatives, or social media promotion.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Followed Colorado curriculum accurately with detailed lesson plans.
- Led specialized training seminars on advanced hair cutting, coloring techniques, or skincare treatments to enhance students'' skill sets further.
- Encouraged continuous improvement among students by setting high expectations backed by personalized support and guidance.
- Encouraged continuous improvement among students by setting high expectations backed by personalized support and guidance.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere with respect of confidentiality
Cosmetology Instructor
CHEEKS BEAUTY ACADEMY
10.2019 - 08.2021
- Provided in-class/clinic floor instruction and hands-on training as required by course content
- Execute state board testing and perform student testing to ensure quality and safety
- Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
Education
BACHELOR OF SCIENCE - MARKETING
Colorado State University Global
01.2022
Skills
- Teamwork and Collaboration
- Encourage strengths;address weaknesses
- Building Relationships
- Time management
- Develop collaborative relationships
- Effective problem solving
- Transparency within communication
- Adaptable under pressure
- Ground Operations Manual and IAM Knowledge
- Conflict resolution abilities
- Attention to Detail
- Training and Development
Certification
- CERTIFIED SALESFORCE ASSOCIATE, Salesforce, 01/01/23
- GOOGLE ANALYTICS CERTIFICATE, Coursera, 01/01/22
Timeline
Customer Service Agent
SOUTHWEST AIRLINES
01.2024 - Current
Area Manager
AMAZON
04.2023 - 09.2023
Cosmetology Instructor
IBMC COLLEGE
08.2021 - 02.2023
Cosmetology Instructor
CHEEKS BEAUTY ACADEMY
10.2019 - 08.2021
BACHELOR OF SCIENCE - MARKETING
Colorado State University Global
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