Kristine Myers

• Processed and dispensed medications accurately in accordance with pharmacy policies.
• Assisted pharmacists with medication management and patient consultations effectively.
• Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
• Operated pharmacy software systems for prescription processing and record-keeping efficiently.
• Adhered to safety protocols and regulatory standards during medication handling procedures.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Trained in the tech check tech program

Currently tier 4 and working towards tier 5

• Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.

• Educated patients on proper medication usage and potential side effects thoroughly.
• Collaborated with healthcare teams to optimize patient care outcomes through effective communication.
• Counted and labeled prescriptions with correct item and quantity.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured, and compounded medications following standard procedures.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Supported insurance claim processing, facilitating smoother patient transactions.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.

• Assisted in daily store operations, ensuring adherence to company policies and procedures.
• Trained new team members on customer service best practices and store protocols.
• Managed inventory levels, conducting regular stock checks and ordering supplies as needed.
• Collaborated with management to develop promotional displays, enhancing product visibility.
• Implemented loss prevention strategies, reducing shrinkage through staff training and vigilance.
• Monitored sales performance, providing insights to improve operational efficiency and customer satisfaction.
• Led team meetings to communicate goals, motivate staff, and address any concerns.
• Streamlined scheduling processes to optimize workforce productivity during peak hours.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Oversaw daily pharmacy operations ensuring compliance with regulations and safety standards.
• Mentored junior technicians, enhancing team performance and knowledge sharing.
• Streamlined prescription processing, reducing errors and improving workflow efficiency.
• Managed inventory control, optimizing stock levels to meet customer demand.
• Collaborated with healthcare professionals to ensure optimal patient care outcomes.
• Developed and maintained strong relationships with customers for improved service satisfaction.
• Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
• Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
• Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
• Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
• Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
• Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
• Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
• Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
• Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
• Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
• Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
• Demonstrated expertise in compounding medications, delivering high-quality custom formulations for patients'' unique needs.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Reviewed and verified customer information and insurance provider information.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Resolved third-party billing, computer system and customer service issues.
• Managed opening and closing duties for pharmacy.