Kristine Neeme
Troy
Summary
Dynamic Office Administrator with extensive experience at Emergency Restoration, excelling in customer service and office management. Proven ability to enhance operational efficiency through meticulous documentation and scheduling. Skilled in Microsoft Office and adept at multitasking, fostering strong relationships with clients and colleagues to drive satisfaction and loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Administrator and Coordinator
Emergency Restoration
10.2019 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed phones and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduling appointments and setting up sub-contractors.
- Maintained inventory of office supplies and placed orders.
- Provided clerical support to company and employees by copying, faxing, filing and uploading documents and photos, calling customers, adjusters and sub-contractors.
- Taking payments and paying invoices.
- Managed electronic and paper filing system, entered data and completed other clerical tasks in a timely manner.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Housekeeping Supervisor
Hilton Embassy Suites
04.2017 - 10.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Front Desk Supervisor
Royal Park Hotel
03.2013 - 01.2017
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Managed reservations.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
Housekeeping Supervisor
Radisson Plaza Hotel and Suites
09.2006 - 02.2013
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed and assisted laundry sorting, washing, drying, and ironing.
- Managed and assisted in room cleaning and public areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
Restoration Specialist
Cemcare Inc.
06.2000 - 08.2005
- Seasonal worker, summers and school breaks.
- Packed out homes, buildings offices and hotels.
- Cleaned up after floods, fires and biohazardous.
- Cleaned and packed customers contents
- Fostered strong relationships with clients, colleagues, and suppliers, contributing to a positive reputation within the restoration industry.
Education
No Degree - Criminal Justice
Kalamazoo Valley Community College
Kalamazoo, MINo Degree - Music Education/ Special Education
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Troy Athens High School
Troy, MI01-2000
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Inbound and outgoing phone call handling
- Word processing
- Spreadsheet development
- Supply inventory
- Meeting coordination
- Advanced skills in Microsoft office and Word, Next Gear Dash, OPERA PMS
- Customer service management
- Documentation and recordkeeping
- Multitasking and organization
- Reliability
- Attention to detail
- Teamwork
- Scheduling
- Customer service
- Planning events
- Project management
- Payroll
Certification
- Certified State of Michigan Notary
- Certified Hospitality Supervisor from American Hotel & Lodging Association
- Certified Tourism Ambassador - Discover kalamazoo
Timeline
Office Administrator and Coordinator
Emergency Restoration
10.2019 - 05.2025
Housekeeping Supervisor
Hilton Embassy Suites
04.2017 - 10.2019
Front Desk Supervisor
Royal Park Hotel
03.2013 - 01.2017
Housekeeping Supervisor
Radisson Plaza Hotel and Suites
09.2006 - 02.2013
Restoration Specialist
Cemcare Inc.
06.2000 - 08.2005
No Degree - Criminal Justice
Kalamazoo Valley Community College
No Degree - Music Education/ Special Education
Western Michigan University
High School Diploma -
Troy Athens High School
Similar Profiles
Chad BeckChad Beck
Business Development Executive at Emergency Restoration XpertsBusiness Development Executive at Emergency Restoration Xperts
Jared SargentJared Sargent
General Manager at PuroClean Emergency Restoration ServicesGeneral Manager at PuroClean Emergency Restoration Services
Ian BakerIan Baker
General Manager at Emergency Restoration ExpertsGeneral Manager at Emergency Restoration Experts
PALLAVI JOSHIPALLAVI JOSHI
General Manager at Domino's PizzaGeneral Manager at Domino's Pizza
Susan K. MinskeySusan K. Minskey
Office Assistant at Robbie Taylor Insurance SolutionsOffice Assistant at Robbie Taylor Insurance Solutions