Kristine Omokhodion
Waltham Abbey
Summary
Driven supervisor with keen ability to lead teams and foster productive work environment.
Known for strong organisational skills and motivational people management. Aims to enhance team performance and contribute to company success.
Demonstrates strong organisational skills and conflict resolution abilities, ensuring smooth operations.
Proven track record in target setting and management, aiming to leverage these skills towards continued success in the aviation industry.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
TeamLead/Supervisor
Air France
London
05.2022 - Current
- Creating a team of experts in London to work alongside our branch in Canada working on complex cases.
- Conducted performance appraisals with employees for career development discussions.
- Enhanced the brand image by delivering exceptional customer services.
- Analysed performance metrics to identify areas of improvement.
- Conducted regular meetings with the team to discuss performance and set targets.
- Streamlined processes to improve and optimise office operations.
- Identified areas of improvement by closely monitoring processes and performance of team members.
- Successfully managing teams to ensure tasks were delivered within tight deadlines.
Customer Care Engagement Specialist
Air France
Wembley
01.2010 - 05.2022
- VIP, and key account client handling.
- Processing compensation and reimbursement payments
- Solved complaints, resulting in improved customer satisfaction scores for Europe.
- Coordinated after-sales services, contributing to repeat business growth.
- Liaised between customers and management to expedite issue resolution processes.
- Enhanced brand reputation through exceptional interpersonal skills.
- Handled all claims and communications within established service level agreements.
Team leader for Temporary agents
Air France
Wembley
02.2017 - 01.2019
- Support and guidance in claim handling
- Quality and Payment checks
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Delegated tasks effectively amongst staff members; ensured balanced workload and reduced stress levels.
- Processed payroll accurately; ensured employee satisfaction.
- Prepared reports to effectively track participant progress and feedback.
- Supervised team members, enhanced productivity levels.
Senior expert agent
Air France
London
06.2005 - 01.2010
- Handled large volume of calls with patience and professionalism.
- Servicing of special requests
- Managed complex reservations whilst maintaining attention to detail.
- Improved customer satisfaction by promptly addressing and resolving reservation queries.
- Responded promptly to customer queries, ensuring satisfied clientele.
Freelance marketing analysis and consultation, translation assignments
Euro London
London
01.2004 - 05.2005
- Conducted competitor analysis for a more targeted marketing approach.
- Identified potential commercial opportunities with thorough market analysis.
- Utilised market analysis to identify new investment opportunities.
- Facilitated improved translation quality by checking translated documents against originals.
- Managed translation assets to ensure consistency and accuracy.
Education
Marketing-Economist Education - International Marketing, Economy
The Danish Business Academy
Randers, Denmark 09.1999 - 06.2001
Skills
- Supervisor experience
- Motivational people management
- Conflict resolution and management
- Complex problem solving and analysis
- Target setting and management
- Aviation specific systems
- Strong organisation skills
Languages
English
Fluent
Danish
Native
German
Intermediate
Dutch
Intermediate
Italian
Elementary
Norwegian
Elementary
Affiliations
- travelling
- reading
- Gardening
Certification
First Aider
Volunteer with Air France emergency crisis team.
References
References available upon request.
Timeline
TeamLead/Supervisor
Air France
05.2022 - Current
Team leader for Temporary agents
Air France
02.2017 - 01.2019
Customer Care Engagement Specialist
Air France
01.2010 - 05.2022
Senior expert agent
Air France
06.2005 - 01.2010
Freelance marketing analysis and consultation, translation assignments
Euro London
01.2004 - 05.2005
Marketing-Economist Education - International Marketing, Economy
The Danish Business Academy
09.1999 - 06.2001
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