Kristine Ortega
Sarasota,FL
Summary
I have over 20 years of experience with Customer Service. I am the main person to handle all customer complaints and issues with their furniture. I schedule 2 service technicians weekly to inspect the furniture. I then order any part needed or submit a claim to our corporate offices for review. If parts are needed i schedule a follow-up service when they arrive. I also balance the daily work and make bank deposits. I also track orders and update customers with the status. I maintain the schedules for the sales people at 2 locations. I am available to answer any questions the sales people may have. I also monitor our hiring website and schedule interviews as needed.
Overview
34
34
years of professional experience
Work History
Store Operations Manager
La-z-boy Furniture Galleries
Sarasota, FL
07.2003 - Current
- Created, monitored and adjusted schedules for store personnel.
- Provided leadership, guidance and support to team members in order to maximize performance levels.
- Resolved customer complaints through effective communication techniques.
- Maintained accurate records of transactions using POS systems.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Administrative Assistant
Service Merchandise
Sarasota, FL
10.1999 - 04.2002
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
- Provided secretarial and office management support while building cooperative working relationships.
- B
Waitress
City Pizza Italian Cuisine
Sarasota, FL
05.1990 - 06.1998
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06-1989
Skills
- Sales Analysis
- Operational Efficiency
- Store Maintenance
- Inventory Control
- Employee Scheduling
- Stock Control
- Program Administration
- Customer Service Management
- Operations Management
- Supply Ordering
- Retail Inventory Management
- Shift Scheduling
- Store Operations Oversight
- POS Systems
- Customer Service
- Problem-Solving
- Friendly and Positive
- Strategic Thinker
- Bank and Safe Deposits
- Outstanding Communication Skills
Languages
spanish
Limited
References
References available upon request.
Timeline
Store Operations Manager
La-z-boy Furniture Galleries
07.2003 - Current
Administrative Assistant
Service Merchandise
10.1999 - 04.2002
Waitress
City Pizza Italian Cuisine
05.1990 - 06.1998
High School Diploma -
Sarasota High School
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