KRISTINE ORTIZ
Denton,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Met company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Residential Project Manager
Gainesville Glass Co
Gainesville, TX
08.2023 - 01.2024
- Managed project from inception to completion, overseeing all stages and ensuring successful installation and customer satisfaction.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Developed bid proposals with itemized costs for clients to review and approve before beginning project.
Project Coordinator/Project Engineer
Patriot Development & Construction
Denton, TX
07.2022 - 06.2023
- Documentation Management: Maintain project documentation, including contracts, permits, drawings, specifications, and other relevant project information. Ensure that all documents are accurate, up to date, and properly organized.
- Obtained appropriate permits and paperwork from local authorities.
- Created Lien Waivers from Subcontractors: Responsible for overseeing the preparation and execution of lien waivers from subcontractors to ensure proper documentation and protection against potential legal claims.
- Managed Subcontractor Insurance Compliance: Oversaw subcontractor insurance compliance by verifying and tracking updated certificates of insurance (COIs) to mitigate potential risks and ensure adherence to project requirements.
- Project Closeout: Coordinate project closeout activities, including final inspections, punch list completion, and documentation turnover. Assist in preparing as-built drawings and operation and maintenance manuals.
- Field Coordination – Worked with field personnel for their day to day requirements such as procuring construction trailer, dumpsters, sanitary facilities. Confirmed and coordinated with field personnel on drawing updates.
- Worked with project management on generating requests for information, submittal submissions, and development of monthly payment applications to the Owner.
Office Manager/Project Estimator
Keller Glass and Mirror
Keller, TX
10.2021 - 07.2022
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Negotiated with vendors to determine optimal material purchase pricing.
- Developed full-scope estimates for use in project bidding.
- Formulated proposals and processed work orders by analyzing and calculating field measurements.
- Consistently followed up with customers to determine satisfaction levels.
- Efficiently completed material orders, resulting in all projects being completed on time.
- Scheduled crews and coordinated installation procedures.
- Prioritized needs and delegated assignments to handle multiple projects simultaneously.
- Assessed, monitored and reported on work progression.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
Residential Project Manager
Gainesville Glass Co
Gainesville, TX
12.2017 - 10.2021
- Saved money by overseeing cost-effective material sourcing and effective work orders.
- Established and maintained relationships with vendors.
- Eliminated project lags by organizing work-in-progress and delegating tasks.
- Facilitated processing of RFI's, submittals and samples among general contractor, owner and owner's consultants.
- Consistently followed up with customers to determine satisfaction levels.
- Calculated total costs and compared budgets with actual expenses.
- Assisted management with important cost and benefit decisions.
- Scheduled crews and coordinated installation procedures.
- Analyzed blueprints and other documentation to prepare time, cost and labor estimates.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
- Developed bid proposals with itemized costs for clients to review and approve before beginning work on Residential projects.
- Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
Administrative Assistant/ Residential Project Estimater/ Counter Sales
Performance Glass and Aluminum
El Paso, TX
10.2010 - 09.2017
- In charge of all work orders, purchase orders, scheduling a 2 man crew and billing for Classic American Homes
- Keeping stock of all material which includes shower enclosures, glass, mirrors, mirror frames and bathroom accessories needed for Classic American Homes
- Worked closely with supervisors to ensure houses are completed by close out date
- Handles all service request calls including but not limited to, storefront door repairs, reglazes, estimates, etc.
Administrative Assistant/ Residential Project Estimater/ Counter Sales
The Glass House
El Paso, TX
10.2010 - 09.2017
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment
- Answered multiple phone lines, transferred calls to corresponding departments
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Verified field measurements of survey team for final designs
- Perform the administrative functions of handling correspondence and overseeing paperwork as per the requirement
- Use of database to calculate time spent, service charges, and materials utilized in a project
- Turned in all invoicing for proper close out of each job
- Create Profile for all new jobs and prepare work orders, purchase orders and invoicing
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Assisted Management with general administrative tasks and special projects as required
- Produced detailed estimates for residential projects.
Education
High School Diploma -
Parkland High School
01.1998
Skills
- Utilized Procore construction management software to streamline project workflows, track progress, and communicate effectively with team members
- Created and set up construction projects within Procore's platform
- Managed project finances by entering budgets into Procore and effectively coordinated subcontractors by setting up their profiles in the system Additionally, uploaded project plans to ensure seamless collaboration and accessibility
- Bluebeam Revu: Proficient in using Bluebeam Revu, the main software application within the Bluebeam suite
- PDF Editing: Experienced in editing PDF documents using Bluebeam's robust editing tools, such as text editing, image manipulation
- Communication: Excellent verbal and written communication skills to effectively collaborate with team members
- Organizational Skills: Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines Detail-oriented and adept at maintaining accurate project documentation
- Adaptability: Ability to thrive in a dynamic and changing work environment Openness to learning new skills, embracing new technologies, and quickly adapting to evolving project requirements
Timeline
Residential Project Manager
Gainesville Glass Co
08.2023 - 01.2024
Project Coordinator/Project Engineer
Patriot Development & Construction
07.2022 - 06.2023
Office Manager/Project Estimator
Keller Glass and Mirror
10.2021 - 07.2022
Residential Project Manager
Gainesville Glass Co
12.2017 - 10.2021
Administrative Assistant/ Residential Project Estimater/ Counter Sales
Performance Glass and Aluminum
10.2010 - 09.2017
Administrative Assistant/ Residential Project Estimater/ Counter Sales
The Glass House
10.2010 - 09.2017
High School Diploma -
Parkland High School
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