Kristine Parkinson

Administered medications and vaccinations according to established protocols, maintaining compliance with healthcare regulations.

• Coordinated patient appointments and follow-ups, optimizing scheduling efficiency for medical staff.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.

• Greeted and registered patients efficiently, ensuring a welcoming environment.
• Managed appointment scheduling using electronic health record systems to optimize clinic workflows.
• Collected and verified patient information for accuracy, enhancing data integrity within the system.
• Coordinated communication between patients and healthcare providers, facilitating timely responses to inquiries.
• Assisted in resolving patient concerns, maintaining high levels of satisfaction through effective problem-solving.
• Trained new staff on registration procedures and system usage, fostering a collaborative team environment.
• Assisted patients with special needs or language barriers, promoting inclusivity and accessibility within the clinic setting.
• Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
• Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
• Contributed to overall facility improvement efforts by actively participating in staff meetings and offering insight on procedural enhancements.
• Managed high call volume while maintaining a courteous demeanor, addressing inquiries regarding appointments, billing, and general information.
• Conducted follow-up calls on outstanding invoices; facilitated prompt payment collection from responsible parties.
• Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
• Reduced wait times by effectively prioritizing tasks and managing daily workload.
• Increased accuracy in medical record documentation through diligent attention to detail and thorough data entry practices.

• Streamlined check-in processes by implementing new organizational methods, improving overall efficiency.
• Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
• Collaborated with healthcare professionals to provide seamless coordination of care for patients.
• Organized paperwork flow within the department, reducing clutter and increasing efficiency in file management systems.
• Anticipated potential appointment conflicts; proactively rescheduled as needed to minimize disruptions in patient care schedules.
• Expedited the resolution of patient complaints, demonstrating a commitment to customer satisfaction and positive clinic reputation.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled assignments independently with good judgement and critical thinking skills.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.