Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Phillips

Rathdrum,ID

Summary

I am looking for a career oriented full time position where I can be a part of a successful team and utilize the experience I have to contribute to the employer's success. I am extremely personable and a dedicated customer service representative who is a solid team player with an upbeat, positive attitude and who has proven skills in establishing rapport with clients.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Bi-Mart
Rathdrum, Idaho
09.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Property Manager

Self-Emploed
Coeur D'Alene, Idaho
08.2020 - 08.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format.
  • Met potential clients at properties and showed them properties available.
  • Verified home income, assets, expenses, and completed file tracking sheet for each applicant.
  • Maintained a positive relationship with each tenant and made myself available 24/7 for anything they needed.
  • Kept property owner's records and receipts filed in both digital and hard copy format.
  • Received deposits and monthly payments from tenants, provided receipts, and processed all accordingly.

Cashier /Front End Supervisor

Costco
Woodinville , WA
08.2012 - 08.2020
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ran the front-end break aid, making sure that all 40 to 45 employees had all breaks and lunches on time.
  • Assigned tasks to employees as needed.
  • Completed employee reviews and made sure each employee had their review given in a timely fashion.
  • Updated and maintained employees on their safety training.
  • Took inventory of all high-dollar value items and restocked as needed.
  • Handled customer complaints and resolved issues.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delay due to hazards or inefficient layouts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered questions about store policies and addressed customer concerns.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

Education

Some College (No Degree) - Business Communications

San Diego Mesa College
San Diego, CA

Skills

  • Courteous demeanor
  • Customer Service
  • Consultative Sales
  • Information Security
  • Data Entry
  • Problem-solving abilities
  • Customer Relations

Timeline

Customer Service Representative

Bi-Mart
09.2022 - Current

Property Manager

Self-Emploed
08.2020 - 08.2022

Cashier /Front End Supervisor

Costco
08.2012 - 08.2020

Some College (No Degree) - Business Communications

San Diego Mesa College

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Kristine Phillips