Kristine Pico

Lead Associate - Learning & Development | Product Owner - Learning Experience Platform (LXP)
Fannie Mae | Washington, D.C. | Oct 2021 - Present

• Lead the enterprise-wide Learning Experience Platform (FMU), managing the product lifecycle and ensuring alignment with business objectives.
• Collaborate with vendors and employees to review releases, integrate updates, and drive platform adoption, leading to high engagement and satisfaction.
• Serve as a subject matter expert, coaching teams to curate impactful and relevant learning content.
• Consistently maintain strong customer satisfaction with positive Net Promoter Scores (NPS), demonstrating a focus on user-centric design and continuous improvement.

• Led L&D initiatives to support talent growth, including experiential learning programs, people manager training, and leadership development.
• Spearheaded business immersion training to deepen employees’ understanding of Multifamily operations.
• Mentored interns in the Year Up program, promoting pathways for early-career talent from underrepresented communities.
• Directed DEI trainings and events tailored to the Multifamily business to foster an inclusive organizational culture.

• Acted as strategic advisor to the VP of Affordable Housing and Green Financing, ensuring alignment and execution of priorities across Affordable Housing and Green Finance.
• Led cross-functional coordination, managing leadership meetings, tracking outcomes, and driving follow-through on key initiatives.
• Supported strategic planning, performance tracking, executive communications, and facilitated collaboration across business units.
• Managed special projects, business reviews, and executive reporting to ensure transparency and timely decision-making.
• Oversaw departmental budget planning, forecasting, and financial reporting, optimizing resource allocation in partnership with finance teams.
• Collaborated with the Director of Green Financing to launch and integrate ESG efforts, supporting sustainability and social impact goals.

• Managed application development and technology initiatives for Communications, Marketing, and Workplace Services in the Operations & Technology, Corporate Functions Technology (CFT) division.
• Played a key role in deploying innovative technologies for new Fannie Mae buildings in Plano, TX, and Washington, DC.

• Supported the SVP and eCIO in managing a dynamic organization, organizing high-impact meetings, events, and communication strategies for the Enterprise Chief Information Office (eCIO), Operations & Technology (O&T).
• Led enterprise-wide expos and leadership training sessions, ensuring effective planning and engagement.
• Contributed to diversity and inclusion initiatives, including the production of recruitment videos and D&I activities.

• Provided policy guidance on foreclosure prevention programs (HAMP, HAFA, UP) to servicers and trusted advisors.
• Led webinars and training sessions, supporting program adoption and compliance.
• Managed MHA Policy team processes, ensuring timely publication of handbooks, directives, and updates.
• Reviewed and approved legal documents for compliance and prepared data reports for the Treasury Department.

• Provided sole paralegal support for high-profile white collar crime and energy cases, managing them from start to finish.
• Prepared cases for trial, maintained logs for physical and electronic evidence, and ensured efficient document organization.

• Managed 55 grants totaling $55 million, supporting job growth and energy efficiency initiatives for the office of the Energy Efficiency Community Block Grant Program (EECBG).
• Oversaw Federal Financial Reports (FFR) and Quality Performance Reports (QPR) for compliance and accuracy.
• Conducted technical reviews, grantee visits, and led the grant close-out process for programs across multiple states and territories.
• Developed reporting templates, resources, and legacy materials, and coordinated workshops for grantee education.
• Recognized with performance bonuses for exceeding expectations in 2010 and 2011.

• Managed international litigation related to FCPA and SOX, overseeing multi-country cases involving billions of documents.
• Led a team of legal assistants through e-discovery, coordinating document collection, review, and production for SEC and DOJ.
• Managed vendor relationships for e-discovery, data collection, translation, and document production in 20+ languages.
• Ensured compliance with attorney-client privilege, metadata accuracy, and quality control in legal filings.
• Supervised a team of up to 15 paralegals, providing mentorship and career development.
• Utilized Concordance, DocuMatrix, and SAGE for document management and database development.