Kristine Poole
Salem ,OR
Summary
Dynamic leader with extensive experience in healthcare management, notably at Encino Medical Center, where I spearheaded initiatives to enhance patient care and operational efficiency. Skilled in HIPAA compliance and staff development, my proactive approach resulted in significant improvements in patient satisfaction and team performance. Demonstrates exceptional organizational skills to ensure smooth workflow and high-quality patient care. and adaptability, with a commitment to fostering a collaborative and efficient workplace environment while adapting to changing healthcare needs. Developed skills in fast-paced healthcare environment. Focused on applying these skills to deliver value in new professional setting.
Overview
22
22
years of professional experience
Work History
Medical Assistant Supervisor
Encino Medical Center
05.2015 - Current
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Optimized team performance through regular feedback sessions, leading to improved patient care and efficiency.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Streamlined patient check-in process, enhancing patient satisfaction with more efficient system.
- Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
- Developed and implemented efficient scheduling systems for patient appointments, reducing wait times significantly.
- Implemented quality control measures to ensure the accuracy of patient documentation and billing practices.
- Led by example in providing compassionate patient care, setting high standard for team.
- Assisted in developing policies and procedures that aligned with industry standards, ensuring consistent patient care across all areas of operation.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Medical Assistant Manager
Nova Medical
09.2008 - 05.2018
- Enhanced patient care by streamlining medical assistant tasks and improving daily workflow.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Streamlined office workflows through close collaboration with administrative staff members such as receptionists or billing coordinators where applicable within organization hierarchy structure dynamics.
- Conducted performance evaluations of medical assistants, fostering professional growth and development.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Successfully negotiated client contract renewals to create increased revenue.
Cashier Team Lead
Annie's Pretzels
02.2006 - 05.2007
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked with floor team and managers to meet wide range of customer needs.
Office Manager
Express Recovery
01.2005 - 12.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Cashier
Candy Station
07.2005 - 02.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Office Administrative Assistant
Motion Recovery
03.2003 - 01.2005
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
No Degree - LVN
Concorde Career College
North Hollywood, CACertificate - Medical Assistant
Everest College
Reseda, CA07-2009
High School Diploma -
Amelia Earheart High School
North Hollywood06-2008
Skills
- Patient care coordination
- Phlebotomy techniques
- Vital signs monitoring
- HIPAA compliance
- Patient education and counseling
- Infection control protocols
- Staff training and development
- Laboratory specimen collection
- Insurance verification
- Conflict resolution
- Medical billing and coding
- Inventory and supply management
- Medical procedure assistance
- First aid and CPR certified
- Multitasking and prioritization
- Electronic health records management
- Clinical skills expertise
- Strong leadership
- Organizational skills
- Time management
- Multitasking Abilities
- Good laboratory practices (GLP)
- Infection control
- Lab assistant training
- Data entry
- Detail-oriented
- Professionalism
- Adaptability
- Analytical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant Supervisor
Encino Medical Center
05.2015 - Current
Medical Assistant Manager
Nova Medical
09.2008 - 05.2018
Cashier Team Lead
Annie's Pretzels
02.2006 - 05.2007
Cashier
Candy Station
07.2005 - 02.2006
Office Manager
Express Recovery
01.2005 - 12.2006
Office Administrative Assistant
Motion Recovery
03.2003 - 01.2005
No Degree - LVN
Concorde Career College
Certificate - Medical Assistant
Everest College
High School Diploma -
Amelia Earheart High School
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