Proven leader in emergency response with extensive experience in 911 dispatch operations. Excels in organizational skills and critical decision-making, promoting teamwork and attention to detail. Continues to demonstrate the ability to adapt and multitask under pressure, enhancing efficiency and public safety.
Overview
21
21
years of professional experience
Work History
911 Dispatcher (Supervisor Since 2020)
Lake County Government Center
01.2015 - Current
Assist in scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and maintaining coverage for police/fire desks.
Facilitated efficient communication between dispatchers and first responders, making sure the proper information is relayed.
Developed and maintained strong relationships with staff to better work together during busy and critical situations.
Maintained professionalism in interactions with both internal staff members at all levels as well external including law enforcement officers, firefighters, medical personnel, and citizens seeking assistance through emergency calls and the radio.
Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
Special Services Associate/Cashier Assistant
The Home Depot Inc
05.2004 - 03.2017
Listened to customer needs and desires.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Performed special service desk operations.
Met customer needs through polite, friendly and attentive service.
911 Emergency Dispatcher
Lowell Police Deptartment
04.2012 - 12.2014
Received 911 and non-emergency calls and dispatched calls to officers on duty.
Relayed information to first responders via electronic means, telephone calls, and radio responses.
Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.