Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Powers

Lowell,IN

Summary

Proven leader in emergency response with extensive experience in 911 dispatch operations. Excels in organizational skills and critical decision-making, promoting teamwork and attention to detail. Continues to demonstrate the ability to adapt and multitask under pressure, enhancing efficiency and public safety.

Overview

21
21
years of professional experience

Work History

911 Dispatcher (Supervisor Since 2020)

Lake County Government Center
01.2015 - Current
  • Assist in scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and maintaining coverage for police/fire desks.
  • Facilitated efficient communication between dispatchers and first responders, making sure the proper information is relayed.
  • Developed and maintained strong relationships with staff to better work together during busy and critical situations.
  • Maintained professionalism in interactions with both internal staff members at all levels as well external including law enforcement officers, firefighters, medical personnel, and citizens seeking assistance through emergency calls and the radio.
  • Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.

Special Services Associate/Cashier Assistant

The Home Depot Inc
05.2004 - 03.2017
  • Listened to customer needs and desires.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed special service desk operations.
  • Met customer needs through polite, friendly and attentive service.

911 Emergency Dispatcher

Lowell Police Deptartment
04.2012 - 12.2014
  • Received 911 and non-emergency calls and dispatched calls to officers on duty.
  • Relayed information to first responders via electronic means, telephone calls, and radio responses.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.

Education

Associate of Arts - Early Childhood Education

Purdue Calumet
Hammond, IN
05-2007

High School Diploma -

Lowell High School
Lowell, IN
06-2003

Skills

  • Public safety
  • Organizational skills
  • Radio communications
  • Critical Decision-making
  • Teamwork
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Timeline

911 Dispatcher (Supervisor Since 2020)

Lake County Government Center
01.2015 - Current

911 Emergency Dispatcher

Lowell Police Deptartment
04.2012 - 12.2014

Special Services Associate/Cashier Assistant

The Home Depot Inc
05.2004 - 03.2017

Associate of Arts - Early Childhood Education

Purdue Calumet

High School Diploma -

Lowell High School
Kristine Powers