Kristine Ray

Work History

Shift Manager

Hardees Resturamt

04.2018 - Current

Excelled in every store position and regularly backed up front-line staff.
Tracked receipts, employee hours, and inventory movements.
Coached crew members to optimize performance and motivate toward more efficient work.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Promoted a positive work environment through open communication and constructive feedback.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Cooperated with coworkers to improve customer experience and manage storefront.
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Scheduled staff to establish adequate coverage during peak business hours.
Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Created and implemented strategies for improving operational efficiency and accuracy.
Implemented policies and standard operating procedures for continuous improvement.
Coordinated project workflows for departments.

Cashier

Walmart

02.2007 - 03.2013

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Performed cash, card, and check transactions to complete customer purchases.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Built relationships with customers to encourage repeat business.
Handled cash with high accuracy and took care to check bills for fraud.
Helped customers complete purchases, locate items, and join reward programs.
Used POS system to enter orders, process payments and issue receipts.
Welcomed customers and helped determine their needs.
Restocked and organized merchandise in front lanes.
Operated cash register to record transactions accurately and efficiently.
Assisted customers with returns, refunds and resolving transaction issues.
Learned duties for various positions and provided backup at key times.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Streamlined checkout process for increased efficiency and reduced waiting times.
Stocked, tagged and displayed merchandise as required.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Maintained current knowledge of store promotions and highlighted sales to customers.
Greeted customers entering store and responded promptly to customer needs.
Addressed customer needs and made product recommendations to increase sales.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Assistant Manager

Sonics Drive In

05.2023 - 09.2024

Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved customer satisfaction by addressing and resolving complaints promptly.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed strong working relationships with staff, fostering a positive work environment.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Identified and communicated customer needs to supply chain capacity and quality teams.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Increased sales through effective merchandising strategies and targeted promotions.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Summary

Overview

Work History

Shift Manager

Cashier

Assistant Manager

Education

Skills

Certification

Timeline

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