Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Reardon

Bloomington,MN

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

Overview

10
10
years of professional experience

Work History

Staffing Coordinator

CustomCare
  • Responsibilities included scheduling home health aides and nurses for over 100 caseloads
  • Worked with a wide variety of clients across the medical and mental health spectrum
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.

Administrative Assistant

Augustana Emerald Crest
  • 6 years experience Scheduling and Staffing of over 35 Nursing Assistants, interviewing, Hiring, setting new employees in training, process new hire paperwork, background checks (MN Dept Human Services, OIG, NSOPW) reference checks, post open positions, start and maintain confidential files to company standard, schedule and maintains staffing, assist with employee investigations
  • Budget and Order campus supplies which included medical, food and beverage, as well as office
  • Assist with payroll. Assist HR with policies and procedure handbook, payroll, work safety program, answer phones, greet all guests and direct them, carried out special projects as requested
  • Retrieve mail and distribute, work closely with department and assist them in any way needed
  • Schedule meetings for Director
  • Troubleshoot printers in all offices when needed
  • Hired weekly entertainment, planned and arranged monthly outings and transportation, Able to get along with people of various backgrounds
  • Great at working independently

Home Health Coordinator

Ebenezer
  • Maintained Staffing of over 50 Resident Assistants
  • Maintained schedules, Overtime tracking, Attendance records, Payroll- input of hours into Kronos as well as PPL, funeral, FMLA, LOA
  • Interviewed and hired Resident assistants and setting them up in floor training
  • Maintain current contact information on all staff and insure all employees are complying with employment procedures
  • Coordinated all outside services when in building
  • Acted as Liaison between staff and Director
  • Maintained Health Office files and filing
  • Dispersed incoming mail to correct recipients throughout the office
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Provided Administrative Support to team.
  • Facilitated smooth transitions from hospital settings to home environments for patients requiring ongoing care assistance.
  • Enhanced patient satisfaction by coordinating and scheduling timely home health services.
  • Streamlined communication between patients, caregivers, and healthcare providers for optimal care coordination.
  • Monitored staff performance through regular feedback sessions, resulting in higher levels of competency among team members.
  • Established strong relationships with local organizations for effective collaboration in serving the community''s healthcare needs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Client Services Manager

Baywood Home CAre
06.2018 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.

Education

Bachelor of Arts - Psychology

University of Minnesota
Minneapolis, MN

Skills

  • Microsoft office proficiency
  • Results-oriented
  • Kronos/UKG
  • Client Relationships
  • Client Relationship Building
  • Team Development
  • Staff Training
  • Recruiting and Hiring
  • Customer Retention
  • Self-directed
  • TimeTrax
  • Customer Service Focus

Timeline

Client Services Manager

Baywood Home CAre
06.2018 - Current

Staffing Coordinator

CustomCare

Administrative Assistant

Augustana Emerald Crest

Home Health Coordinator

Ebenezer

Bachelor of Arts - Psychology

University of Minnesota

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Kristine Reardon