Summary
Overview
Work History
Education
Skills
Accomplishments
VOLUNTEER EXPERIENCE
References
Timeline
Generic

Kristine Reid

Fort Myers,FL

Summary

Experienced individual with 10+ years in Aviation customer service as well as leadership and development. Seeking a Supervisory position within the airline industry to utilize my leadership experience, as well as motivational attributes to maintain employee morale and agent development within the department.

Overview

16
16
years of professional experience

Work History

Pilot Crew Scheduler

Western Global Airlines
Estero, FL
12.2023 - Current
  • Responsible for coordinating the workers needed to ensure that a flight gets to where it needs to go. If a flight is delayed due to weather or mechanical difficulties, it is the crew scheduler’s responsibility to make sure adjustments are made in the schedule so that travelers still get to their destination in a reasonable period of time.
  • Schedule crewmembers in compliance with departmental SOP’s and FAR’s.
  • Manage operational disruptions and solve them in a proactive manner.
  • Provide reporting on daily schedules and department status.
  • Demonstrate expected behavior as well as the ability to remain calm and even-tempered during stressful situations.
  • Completion of daily shift responsibilities.
  • Coordinate with all necessary departments to assist in the successful completion of recovery plans.
  • Ensure crewmember placement for all flights while maintaining an internal customer approach towards crewmembers
  • Book, monitor and cancel travel, hotels and ground transportation based on company needs, while monitoring and mitigating travel costs.
  • Knowledge of Part 121 Federal Aviation Regulations.
  • Monitored and tracked pilot availability, vacation requests, and other absences.
  • Tracked changes in airline policies regarding crew rest requirements and duty times.
  • Provided guidance on best practices for maintaining an efficient crew scheduling process.

Customer Service Agent

Southwest Airlines
10.2017 - 10.2023
  • Provide friendly, prompt and effective service to all internal and external customers
  • Handles any aspect of ticketing and check-in by operating a computerized point of sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsible for greeting and handling customers in a polite and friendly manner
  • Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
  • Computes charges, makes change and balances daily transactions.
  • Deals with mishandles customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage
  • Aware of hazardous situations and able to handle emergencies as needed.

Customer Service Supervisor

Swissport LLC
08.2008 - 08.2016
  • Demonstrated excellence in planning staff and work flow to optimize a fluctuating workload demand while improving profitability and employee morale.
  • Staffing needs were accomplished below budgetary constraints by continually assessing organizational effectiveness.
  • Volunteered for many extra responsibilities offered and mastered every aspect of each work area in order to understand the various perspectives of different work areas.
  • Advanced ticketing procedures, all aspects of operations, gates and baggage service.
  • Energetic work ethic has enabled me to motivate and influence employees to exceed corporate standards and customer satisfaction.
  • Training and Certified Instructor by establishing excellence in development of local training programs.
  • Maintain training records in accordance with government Regulations and company guidelines.

Education

Some College (No Degree) - Business Administration And Management

City Colleges of Chicago-Malcolm X College
Chicago, IL

Skills

  • Ability to handle multiple assignments in high pressured situations and consistently meet demanding schedules
  • Organized, detail oriented and committed to professionalism
  • Goal Setting
  • Decision-Making
  • Teamwork and Collaboration
  • Skilled problem solver with the ability to work independently or with in a team
  • Goal oriented with high energy and a positive attitude
  • Seasoned in conflict resolution
  • Focused on Customer satisfaction
  • Crew Coordination
  • Stress Tolerance
  • Scheduling expertise
  • Task Prioritization
  • Adaptability and Flexibility
  • Self Motivation
  • Active Listening
  • Team Building
  • Effective Communication

Accomplishments

  • Achievements/TasksElaine McLaughlin Outstanding Hospitality Service Award
    (09/2013 - 09/2014)

VOLUNTEER EXPERIENCE

  • Station Trainer
    Southwest Airlines
    07/2020 - 10/2023
  • Station Trainer
    Swissport LLC
    12/2008 - 08/2016

References

References available upon request.

Timeline

Pilot Crew Scheduler

Western Global Airlines
12.2023 - Current

Customer Service Agent

Southwest Airlines
10.2017 - 10.2023

Customer Service Supervisor

Swissport LLC
08.2008 - 08.2016

Some College (No Degree) - Business Administration And Management

City Colleges of Chicago-Malcolm X College

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Kristine Reid