Kristine Richter
West Palm Beach,FL
Summary
Analytical and detailed-oriented with vast experience in coordinating, planning, scheduling, and supporting daily operations. Offering expertise by applying strong organizational, team building, problem solving, technical, communication, marketing, sales, recruiting and customer service skills. Outstanding communicator and team leader with strong interpersonal skills. Humble with quite a bit of humor, I am a great asset for any business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservations Agent/Corporate Trainer
Eau Palm Beach Resort & Spa
08.2018 - Current
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Provided coaching and mentoring to employees.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Worked closely with front desk to achieve full occupancy of property.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Established and maintained quality control standards.
Project Coordinator
CPT Network Solutions
01.2022 - 09.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments to the end of the project.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept corporate and client information confidential, adhering to data safety measures.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Photocopied, distributed and emailed documents to project managers.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled with partner projects
- Schedule equipment and supplies
- Blueprints
Construction Coordinator /Purchasing Manager
Robert Allard Pools
10.2020 - 12.2022
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Receive Bids and prepare for proposals
- Answer phones, e-mails
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Maintained consistent email communication with venders and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Checked items received against items ordered by verifying receipts.
- Customer Service, client communication on job progress
- Scheduling Inspections
- Maintain all company files relating to site plan applications, approvals, licenses and permits
- Advance Excel, Word, Spreadsheets
- Manage warranty repairs and service
- Supervised day-to-day activities of multi-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery
- Increased customer satisfaction by solving problems and concerns effectively
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Recruited top talent to maximize profitability.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
Education
High School Diploma -
Atlantic Community High
Delray Beach 06.1989
Skills
- Recruiting and Onboarding
- Subcontractor coordination and oversight
- Bid management
- Employee Benefits Management
- Effective written and verbal communication
- Office administration
- Contract agreement preparation
- Documentation and control
- Customer and client relations
- Bookkeeping
- Purchase orders organization
- Time management
- Account Reconciliation
- Administrative support
- Excel, Word, Spreadsheets
- Extensive Travel Knowledge
- Coordinate Events
- Phone Etiquette
- Personalized Customer Service
- Sales
Accomplishments
- 2011 5 Star Employee - Ritz Carlton LLC
Certification
- 2008 Certificate in Property Management System Training Information Security Essentials PCI Security -Hawaii Pacific University
- 2020 Hospitality & Tourism Management - FAU
- 2023 Forbes Travel Guide Training
Timeline
Project Coordinator
CPT Network Solutions
01.2022 - 09.2022
Construction Coordinator /Purchasing Manager
Robert Allard Pools
10.2020 - 12.2022
Reservations Agent/Corporate Trainer
Eau Palm Beach Resort & Spa
08.2018 - Current
High School Diploma -
Atlantic Community High
- 2008 Certificate in Property Management System Training Information Security Essentials PCI Security -Hawaii Pacific University
- 2020 Hospitality & Tourism Management - FAU
- 2023 Forbes Travel Guide Training
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