KRISTINE RODRIGUEZ
Ocoee,USA
Summary
Results-oriented professional in operations, known for high productivity and efficiency in task completion. Skilled in risk assessment, regulatory compliance, and team effectiveness. Excel at communication, problem-solving, and teamwork, ensuring seamless integration of protocols with organizational objectives.
Overview
7
7
years of professional experience
Work History
MSR 1
Fairwinds
Orlando, FL
07.2024 - Current
- Resolved problems or discrepancies concerning customers' accounts.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed special services for customers, ordering bank cards and checks.
- Built and maintained client relationships through quality, personalized interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
Front Desk Supervisor
Sheraton Suites Orlando
Orlando, FL
05.2023 - 06.2024
- Led front desk operations, enhancing guest satisfaction and streamlining check-in processes
- Trained and mentored staff, boosting team efficiency and improving service delivery
- Resolved guest issues promptly, achieving high customer satisfaction scores
- Coordinated room assignments, taking into account guest preferences and special requests.
Front Desk Supervisor
Luminary Hotel & Co
Fort Myers, FL
09.2021 - 05.2023
- Led front desk team, optimized guest check-in processes, and resolved complex issues
- Implemented new training program, enhancing staff efficiency and guest satisfaction
- Collaborated with departments to streamline processes, achieving smoother operations
Front Desk Receptionist
Hillcrest Dental
Orlando, Florida
05.2018 - 12.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated patient accounts with insurance verification information to ensure accurate billing.
- Analyzed and interpreted insurance coverage policies to determine patient eligibility for services.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Education
Associates -
Florida Gulf Coast University
Fort Myers, FL09.2023
Skills
- Data Analysis
- Open Dental Software
- Client Retention
- Customer Engagement
- Microsoft
- Typing
- Team Leadership
- Problem Solving
- Conflict Resolution
- Quality Assurance
- Critical Thinking
Phone - Number
(660)287-7899
Timeline
MSR 1
Fairwinds
07.2024 - Current
Front Desk Supervisor
Sheraton Suites Orlando
05.2023 - 06.2024
Front Desk Supervisor
Luminary Hotel & Co
09.2021 - 05.2023
Front Desk Receptionist
Hillcrest Dental
05.2018 - 12.2018
Associates -
Florida Gulf Coast University