Kristine Romero-Smith
Summary
Proven Executive Assistant at Romero Insurance & Financial Services, adept in office management and customer service, enhanced operational efficiency through expert calendar management and strategic travel planning. Demonstrated ability to handle confidential information with discretion, boosting executive productivity by over 30%. Skilled in fostering professional relationships and streamlining administrative processes. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Romero Insurance & Financial Services
08.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Assistant Teacher VPK
Family Of Christ Child Development Center
07.2021 - 12.2021
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Assisted in lessons, curriculum and homework planning.
Online ESL Teacher
VIPKID
10.2017 - 01.2021
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Identified, selected, and modified instructional resources to meet needs of each individual student.
- Adapted teaching methods according to each student''s unique learning style, leading to improved retention rates and higher test scores.
- Enhanced cultural understanding among students with diverse backgrounds through the incorporation of global literature and multimedia resources.
- Developed strong rapport with parents by maintaining open lines of communication regarding their child''s academic progress, challenges, and successes.
- Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat.
Insurance Customer Service Representative
Romero Insurance & Financial Services
01.2010 - 07.2016
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
Education
Bachelor of Science - Communications
Southeastern University
Lakeland, FL12.2015
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Customer Service-Oriented
- Scheduling
- Calendar Management
- Professional and mature
- Travel Arrangements
- Resourceful
- Phone Etiquette
- Project Oversight
Timeline
Executive Assistant
Romero Insurance & Financial Services
08.2021 - Current
Assistant Teacher VPK
Family Of Christ Child Development Center
07.2021 - 12.2021
Online ESL Teacher
VIPKID
10.2017 - 01.2021
Insurance Customer Service Representative
Romero Insurance & Financial Services
01.2010 - 07.2016
Bachelor of Science - Communications
Southeastern University
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