KRISTINE SAGRYAN
Van Nuys,USA
Summary
Proven track record of enhancing customer experience at Kaiser Permanente, adept in cash handling accuracy and interpersonal listening. Demonstrated ability to quickly adapt, efficiently solve problems, and contribute to team goals. Excelled in leveraging Microsoft Office suite to streamline operations, achieving a significant increase in appointment management efficiency.
Overview
12
12
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Los Angeles, USA
10.2019 - Current
- Oversaw operations at Los Angeles Medical Center.
- Coordinated appointment schedules based on referral data.
- Addressed patient inquiries effectively.
- Answer phone calls, welcome patients, and schedule appointments
- Verify patient's benefits and coverages
- Direct patients to required areas
- Document all calls and inquiries in computer system
- Checking in patient's and collecting copay's/ cash handling
- Answered approximately 50 or more calls per day regarding appointment requests, concerns and inquiries
- Documented all calls and inquiries in computer system
- Answered questions about products and services accurately.
Customer Service Representative
Century First Auto Body & Paint
01.2013 - 12.2017
- Called potential customers by following calling list set forth by managers
- Welcome visitors by greeting them in person or on the phone; answer to, or refer inquiries; maintain safe and clean reception area by complying with rules and regulations
Brand Representative
Abercrombie and Fitch
09.2014 - 12.2015
- Organized and stocked merchandise to keep necessary levels for sales demand
- Showed understanding of customer's personal style and preferences when offering product advice
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store
- Rang up customers for purchasing/ cash handling
Education
Bachelor's Degree - Public Health
California State University, Northridge
01.2020
High School Diploma -
Burbank High School
Burbank01.2014
Skills
- Interpersonal Listening Skills
- Cash handling accuracy
- Customer service excellence
- Problem solving
- Highly organized
- Effective Team Contributor
- Flexible
- Quick learner
- Goal-Oriented Performance
- Reliable Performer
- Microsoft Works
- PowerPoint
- Excel
- Point of Sale Management
Languages
Armenian, Professional Working
Timeline
Appointment Clerk
Kaiser Permanente
10.2019 - Current
Brand Representative
Abercrombie and Fitch
09.2014 - 12.2015
Customer Service Representative
Century First Auto Body & Paint
01.2013 - 12.2017
Bachelor's Degree - Public Health
California State University, Northridge
High School Diploma -
Burbank High School
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