Kristine Saladino
Puyallup,WA
Summary
Proficient LPN offering over 16+ years with experience providing skilled care to diverse patient populations. Compassionate professional with great engagement skills. Prioritize tasks and maintains accurate documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Intake Coordinator
LHC Group
05.2023 - Current
- Collected, verified, and processed client demographics, insurance payments, and clinically reviewed referral information from multiple referral sources.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Facilitated seamless transitions between hospital and SNF discharge and home-based care by effectively communicating with various medical personnel involved in patient care coordination.
- Assisted with insurance verifications to ensure proper coverage for home health and reduce financial stress on patients.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Organized regular team meetings where staff could discuss challenges faced during the intake process, ultimately identifying solutions that led to overall improvements.
- Conducted routine audits of intake documentation to ensure accuracy, completeness, and compliance with regulatory requirements.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Strong organizational aptitude and ability to achieve multiple deadlines per Medicare guidelines.
Lead Health Assistant
Accolade
02.2020 - 06.2023
- Lead a team of professionals in a high-touch telephonic environment, including motivating team members to achieve both their professional and personal goals.
- Became the singular point of contact for a Tricare Select beneficiary and their family, and built trusted relationships with them.
- Provided a personal and exceptional member experience through inbound/outbound calls in a fast-paced contact center environment.
- Conducted initial and ongoing behavioral and clinical assessments to identify an individual’s unique needs and develop tailored care plans.
- Gained a holistic view of beneficiaries to understand what’s important to them and provide options so they can make an informed decision about their healthcare.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Educated beneficiaries on any of their chronic health conditions.
- Educated beneficiaries on their their TRICARE select benefits.
- Monitored and communicated with family/beneficiary on upcoming referrals, authorizations, and other program requirements.
- Assessed for and prevent gaps in care or delays in accessing care.
- Actively listened and probed to determine patient issues and concerns to resolve or escalate.
- Leveraged technology and internal resources to help understand the members path, actions, and next steps.
- Provided exceptional interpersonal and communication skills: able to communicate clearly and respond effectively via phone, email and face-to-face.
- Multitasked through actively listening, researching through multiple platforms simultaneously, and taking notes.
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
Licensed Practical Nurse
Madigan Army Health Center
11.2018 - 11.2019
- Provided exceptional prenatal care for expectant mothers and OBYGN clinic patients through monitoring vital signs, documenting relevant information and administering medications.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Evaluated patient histories, complaints, and current symptoms.
- Assisted physician during examination and surgical procedures by anticipating needs and encouraging patient.
- Took samples to complete diagnostic and routine assessment tests.
- Comforted and counseled patients and families throughout care process.
- Promoted patient advocacy by addressing concerns, answering questions, and providing emotional support to families during difficult situations.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
Licensed Practical Nurse
Windsor Gardens
08.2007 - 10.2009
- Helped long term care residents with skilled nursing needs.
- Assisted with admissions, appointments, transfers, and discharges.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Demonstrated excellent technical skills in wound dressing changes, G-tube feeding, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Licensed Practical Nurse, Behavior Health
Bayview Behavioral Health Hospital
08.2008 - 08.2009
- Collaborated with physicians to ensure accurate diagnosis, treatment, and proper medication administration for mental health clients.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assessed patients for risk of self-harm or harm to others and implemented appropriate safety interventions in collaboration with the care team.
- Provided crisis intervention services as needed, utilizing de-escalation techniques and coordinating with emergency response teams when necessary.
- Assisted with admissions, appointments, transfers, and discharges.
Education
Licensed Vocational Nurse - Practical Nursing
Maric College
San Diego, CA05.2006
Skills
- HIPAA Compliance
- Patient confidentiality
- Clinical Documentation
- Insurance Verification
- Appointment Scheduling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Team Leadership
- Phone and Email Etiquette
- Microsoft Office
- Data Entry
- Coaching and Mentoring
- Interpersonal Skills
- Operations Management
- Professionalism
Certification
Basic Life Support (BLS)
Timeline
Clinical Intake Coordinator
LHC Group
05.2023 - Current
Lead Health Assistant
Accolade
02.2020 - 06.2023
Licensed Practical Nurse
Madigan Army Health Center
11.2018 - 11.2019
Licensed Practical Nurse, Behavior Health
Bayview Behavioral Health Hospital
08.2008 - 08.2009
Licensed Practical Nurse
Windsor Gardens
08.2007 - 10.2009
Licensed Vocational Nurse - Practical Nursing
Maric College
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