Kristine Sease
Charlotte,United States
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Manager
Moore Tax Pros
09.2018 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained confidentiality of bank records and client information.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Volunteer
Salvation Army/ Center
09.2016 - 01.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Supported staff with clerical work and other office tasks.
Benefits Verification Specialist
AmerisourceBergen
09.2017 - 10.2018
- Verified patient insurance coverage to ensure necessary medical visits were covered by the payer.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking breaking down problems, evaluate solutions and make decisions.
- Performed data entry duties which included medical procedure coding, ensuring that patients' benefits and authorization information was updated within the organization's management system.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH03.2016
Skills
- Registration Management
- Customer Relations
- Expense Reporting
- Workflow Planning
- Front Office Management
- Data Entry
- Financial Reporting
- Customer Service
- SAP
- MedConnect
- Sharepoint
- Power Point
- Microsoft Office Suite
Accomplishments
- United States Army 12/1998 - 10/2006
- Served in OIF and OEF
Certification
- Yellow Belt/ Six Sigma Lean Practices
- Business Analyst
Timeline
Front Office Manager
Moore Tax Pros
09.2018 - Current
Benefits Verification Specialist
AmerisourceBergen
09.2017 - 10.2018
Volunteer
Salvation Army/ Center
09.2016 - 01.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
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