Kristine Shaffer
Utica,New York
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
21
21
years of professional experience
Work History
Global Procurement Manager
Northern Safety Company
01.2018 - 06.2025
- Resolved invoice and payment issues to facilitate prompt payment, via wire transfer, to suppliers.
- Managed supply chain process, for 90+ vendors, worldwide, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Created purchasing policies and procedures for company while also making sure company meets United States compliance standards and regulatory requirements.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Facilitated resolution of vendor disputes and discrepancies.
Cost Estimator
Northern Safety Company
06.2016 - 01.2018
- Participated in pre-bid meetings to understand project scope and identify potential issues or challenges.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Prepared bids and proposals for sales representatives to submit to clients and secure new business.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Collaborated with project managers and account managers to obtain necessary information for preparing cost estimates.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Generated new business by leveraging sales techniques and articulating product value to prospective customers.
Pricing Specialist
Northern Safety Company
04.2015 - 06.2016
- Utilized specialized software to capture and process data.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Tracked key performance indicators to measure success of campaigns.
- Priced products based on pricing guide to optimize sales volume while maintaining high GM%.
Customer Care Specialist
Northern Safety Company
11.2004 - 04.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Requested escalation for unresolved issues.
- Maximized customer satisfaction by organizing product repairs, replacements and deliveries.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Northern Safety Company
05.2004 - 11.2004
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Arts - Hospitality Management
Mohawk Valley Community College
Utica, NYHigh School Diploma -
New York Mills Jr. Sr. High School
New York Mills, NYSkills
- Efficient Task Management
- Skilled in Software Applications
- Purchasing Expertise
- Returns Processing
- Efficient Returns Handling
- Financial Payment Reconciliation
- Invoice Management
- File Management Expertise
- Purchase Order Coordination
Timeline
Global Procurement Manager
Northern Safety Company
01.2018 - 06.2025
Cost Estimator
Northern Safety Company
06.2016 - 01.2018
Pricing Specialist
Northern Safety Company
04.2015 - 06.2016
Customer Care Specialist
Northern Safety Company
11.2004 - 04.2015
Customer Service Representative
Northern Safety Company
05.2004 - 11.2004
Associate of Arts - Hospitality Management
Mohawk Valley Community College
High School Diploma -
New York Mills Jr. Sr. High School
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