Kristine Soto
Massapequa Park,NY
Summary
Operations Professional with 25 years in banking finance operations management. Adaptable operations leader that has chieved significant improvements in staff development, process efficiency, and policy compliance through effective team leadership and training initiatives. Focused on enhancing operational effectiveness and customer satisfaction by streamlining procedures and fostering strong client relationships.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Operations Manager, Banking Finance
Aegis Capital Corp
Melville
11.2012 - Current
- Supervised operational workflows across cash management, reconciliations, and exception resolution.
- Coordinated wire transfers, ACH activity, and payment review in alignment with internal controls.
- Reviewed banking documentation for accuracy, completeness, and regulatory compliance.
- Streamlined processing procedures to improve efficiency and reduce recurring operational errors.
- Partnered with compliance, finance, and operations teams to resolve escalated account issues.
- Trained staff on banking procedures, system usage, and control requirements.
- Enhanced customer satisfaction by addressing concerns promptly and providing appropriate solutions.
- Played a key role in organizational restructuring efforts aimed at improving efficiency levels while maintaining optimal staffing ratios.
- Managed a high-performing team, fostering a collaborative environment and mentoring junior staff members.
Sales Assistant
Gunnallen Financial
Melville, NY
11.2002 - 11.2012
- Managed daily sales support tasks, including document preparation, scheduling, and communication routing.
- Coordinated client account updates, ensuring accurate records and timely follow-up on outstanding requests.
- Reviewed application materials for completeness, reducing processing delays and preventing avoidable errors.
- Maintained organized files and transaction records, supporting compliance and audit readiness.
Education
High School Diploma -
Massapequa High School
MassapequaSkills
- Operational efficiency management
- Efficiency enhancement
- Team leadership
- Policies and procedures implementation
- Maintaining compliance
- Customer relationship management
- Operations monitoring
- Decision-making
- Problem-solving
- Regulatory compliance
- Employee motivation
- Process improvement
- Customer service
- Delegation
- Solutions development
Certification
- Licensed Securities Industry Essentials Examiniation (SIE)- 10/01/2018
- Operations Professional Examination (Series 99) 03/22/2012
Timeline
Operations Manager, Banking Finance
Aegis Capital Corp
11.2012 - Current
Sales Assistant
Gunnallen Financial
11.2002 - 11.2012
High School Diploma -
Massapequa High School