Kristine Stillman

I assist bank of america clients with their accounts and cards, filing claims, and anything else they need financially.

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the agency''s success.
• Handled and promptly resolved customer complaints to maintain professional relationships.

I built sonar buoys for the navy. I was on the final line a majority of the time, so I dealt with lot of wires and testing the finished units then loading them into crates for shipment.

• Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
• Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
• Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
• Collaborated with team members to optimize production processes and improve overall performance.
• Ensured accurate documentation of production data for analysis and continuous improvement efforts.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
• Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
• Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

• Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
• Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
• Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
• Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
• Implemented cost-control measures to optimize inventory management and reduce food waste.
• Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
• Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
• Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
• Maximized profitability by analyzing sales trends, forecasting demand, and adjusting staffing levels accordingly.
• Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.