Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristine Stoops

Panama City Beach,FL

Summary

Lead Certified Pharmacy Technician with extensive experience at CVS Pharmacy, specializing in medication management and regulatory compliance. Demonstrated success in training teams and improving operational efficiency. Expertise in compounding sterile products and effectively resolving customer concerns to ensure high levels of service and patient satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Technician-Pharmacy Advocate • PBP Oncology 004 •

Ascension Sacred Heart Oncology Medical Group
Panama City, FL
10.2020 - Current
  • Assisted pharmacists in compounding sterile products, ensuring compliance with state regulations.
  • Trained new employees on pharmacy procedures to enhance operational efficiency.
  • Verified medication label accuracy prior to dispensing to customers.
  • Monitored inventory levels and placed orders for commonly used medications as necessary.
  • Ordered drugs from wholesalers while maintaining precise shipment records.
  • Reported discrepancies in medication ordering or filling processes promptly.
  • Maintained a clean, organized pharmacy workspace, adhering to safety and hygiene standards.
  • Prepared IV admixtures and compounded hazardous drugs using aseptic techniques according to USP 797 standards.

Pharmacy Technician

Ascension Sacred Heart Emerald Coast
Miramar Beach, FL
05.2019 - 10.2020
  • Compounded sterile products in compliance with state regulations under pharmacist supervision.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Maintained compliance with all pharmacy operation laws and company policies.
  • Checked medication expiration dates to ensure dispensation of only unexpired products.
  • Recorded controlled substances received and dispensed per DEA regulations.
  • Reported discrepancies in medication ordering or filling processes promptly.
  • Managed incoming drug inventories and updated inventory system accordingly.
  • Restocked shelves and organized work areas to enhance accessibility of supplies.

Lead Pharmacy Technician

CVS Pharmacy
Miramar Beach, FL
09.2018 - 05.2019
  • Trained new personnel in compounding techniques to ensure compliance with standards.
  • Maintained accurate patient profiles, including allergies and current medications.
  • Verified data entry accuracy for new prescriptions in computer system.
  • Resolved customer complaints promptly according to company policies.
  • Managed prescription orders and inventory records effectively.
  • Assisted in developing and implementing medication management protocols.
  • Supervised pharmacy technicians, providing necessary training and support.
  • Processed insurance claims efficiently, coordinating with companies for resolution.

Lead Certified Pharmacy Technician

CVS Pharmacy
Marion, IN
10.2003 - 05.2018
  • Maintained patient profiles, including allergies, current medications.
  • Resolved customer complaints promptly and professionally according to company guidelines.
  • Maintained accurate records of prescription orders and inventory.
  • Assisted in the development and implementation of policies, procedures, and protocols related to medication management.
  • Provided direct supervision and training to pharmacy technicians.
  • Received incoming shipments of drugs from wholesalers or manufacturers.
  • Ordered drugs from wholesalers or manufacturers when needed for patient care.
  • Processed insurance claims for prescriptions filled at the pharmacy.
  • Resolved customer complaints in a timely manner.
  • Monitored expiration dates on all pharmaceuticals stored in the facility.
  • Conducted physical inventories of controlled substances according to established schedules.
  • Ensured compliance with state and federal regulations governing pharmaceutical services.
  • Communicated with physicians regarding prescription refills and other inquiries.
  • Answered phone calls from customers seeking advice about their medications.
  • Utilized automated systems for filling prescriptions accurately and efficiently.
  • Established and updated patient profiles, medications and insurance details.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Implemented and monitored compliance with pharmacy policies and regulations.
  • Coordinated workflow to ensure timely and accurate medication dispensing.
  • Organized and led team meetings to discuss workflow improvements and challenges.
  • Provided exceptional customer service, ensuring patient satisfaction and loyalty.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Processed insurance claims and resolved issues with coverage and payment.
  • Led a team of pharmacy technicians, providing training and supervision.
  • Compiled customer demographic, allergy, and medical history background.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained a clean and organized pharmacy workspace to ensure efficiency.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Coordinated with healthcare providers to clarify prescription orders.
  • Addressed and resolved patient complaints and concerns.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Oversaw the ordering, receiving, and storage of pharmacy inventory.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Developed and maintained positive relationships with patients and healthcare providers.

Education

High School Diploma -

Marion High School
Marion, IN
05-1988

Some College (No Degree) - Medical Science

Ivy Tech Community College of Indiana
Marion, IN

Skills

  • Medication and inventory management
  • Insurance processing and compliance
  • Compounding and aseptic techniques
  • Regulatory adherence
  • Inventory management
  • Regulatory compliance

Certification

  • Florida Board Of Pharmacy RPT 81595
  • PTCB 460101081253848
  • Indiana Board of Pharmacy

Timeline

Technician-Pharmacy Advocate • PBP Oncology 004 •

Ascension Sacred Heart Oncology Medical Group
10.2020 - Current

Pharmacy Technician

Ascension Sacred Heart Emerald Coast
05.2019 - 10.2020

Lead Pharmacy Technician

CVS Pharmacy
09.2018 - 05.2019

Lead Certified Pharmacy Technician

CVS Pharmacy
10.2003 - 05.2018

High School Diploma -

Marion High School

Some College (No Degree) - Medical Science

Ivy Tech Community College of Indiana

Similar Profiles

  • Carolann Leibenguth

    Carolann LeibenguthCarolann Leibenguth

    Certified Clinical Medical Assistant at Ascension Medical Group Sacred HeartCertified Clinical Medical Assistant at Ascension Medical Group Sacred Heart

  • Heather Knapp

    Heather KnappHeather Knapp

    Radiologic Technologist - Pediatric Orthopedics at Ascension Sacred Heart Medical GroupRadiologic Technologist - Pediatric Orthopedics at Ascension Sacred Heart Medical Group

  • Caitlin Moore

    Caitlin MooreCaitlin Moore

    Medical Office Administrative Assistant at Ascension Sacred Heart Medical GroupMedical Office Administrative Assistant at Ascension Sacred Heart Medical Group

  • Emerson Barrow

    Emerson BarrowEmerson Barrow

    Industrial Engineer at 360 DA InvestmentIndustrial Engineer at 360 DA Investment

  • Madison Rowland

    Madison RowlandMadison Rowland

    Wine Sales Representative at Duplin WineryWine Sales Representative at Duplin Winery

CREATE PROFILE