Kristine Casselman

Mineable of 10 customers/patients assigned to me daily but was attentive to 40 throughout a twelve hour shift.

• Handled calls promptly and with courteous professionalism.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Precepted new oncoming employees get established.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.