Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Interests
Timeline
Generic

Kristine Swan

Rochester,MN

Summary

Seasoned healthcare executive with 15+ years of experience in healthcare operations, research administration, and clinical innovation. Proven track record in leading transformational change, managing multi-site operations, and delivering measurable improvements in performance, compliance, and physician engagement. Expertise in rural and community health systems, with a strategic focus on financial stewardship, data-driven decision-making, and workforce development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Administrator – Research

MAYO CLINIC
05.2021 - Current
  • Led 'Engines of Discovery' transformation, enhancing institutional alignment and national visibility.
  • Partnered with physicians and researchers to integrate clinical insights into operational planning.
  • Reduced operating costs by 20% while increasing revenue by 20% via Lean optimization and partnerships.
  • Launched digital tools for performance tracking and KPI dashboards, increasing data accessibility.
  • Developed concept sheet and implementation plan for AI & Data Analysis enterprise research solution.
  • Secured $500K in capital investments and co-developed $40M+ philanthropic proposal.
  • Directed outreach and service innovations for rural research programs and health equity initiatives.
  • Supported Joint Commission and HIPAA compliance reviews with zero deficiencies.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Developed strategic partnerships with local healthcare providers to expand services offered, enhancing overall care quality for patients.
  • Enhanced department efficiency through the development and implementation of new healthcare policies and procedures.
  • Ensured the facility maintained a robust emergency preparedness plan, conducting regular drills and updating protocols as needed to remain compliant with industry best practices.
  • Oversaw facility expansion efforts including construction project management, equipment acquisition, and hiring additional personnel as needed for uninterrupted service provision during growth phases.
  • Managed annual budgets responsibly while ensuring adequate allocation of resources across all departments to maintain optimal functionality levels.
  • Increased staff productivity by providing ongoing training and professional development opportunities for employees.
  • Reduced operational costs by negotiating better contracts with vendors and optimizing resource allocation.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Successfully navigated organizational transitions such as mergers, acquisitions, or changes in leadership by maintaining a constant focus on patient-centered care throughout all stages of change.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Successfully negotiated client contract renewals to create increased revenue.

Operations Manager – Research

MAYO CLINIC
01.2015 - 01.2021
  • Managed infrastructure and space planning across clinical and research facilities.
  • Developed enterprise HR and security models tailored to research and regulatory environments.
  • Instituted cross-site performance hubs and workforce analytics for multi-campus operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Coordinated with registered nurses and clinicians to optimize appointment schedules and maximize daily patient flow.

Implementation Manager

MAYO CLINIC
01.2010 - 01.2015
  • Led integration of third-party claims systems and standardization of employee health plans.
  • Collaborated with physician teams to streamline workflow processes and increase throughput.
  • Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
  • Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
  • Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
  • Led and managed project project team of 80 team members engaged in administering complex IT infrastructure for Obamacare

Operations Manager

GE CAPITAL
01.2008 - 01.2009
  • Directed Lean innovation program 'Ideas Are Free' resulting in measurable process efficiency gains.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

M.A. - Leadership & Business Management

Concordia University
St. Paul, MN

B.A. - Communication & Organizational Management

Concordia University
St. Paul, MN

A.A.S. - Health Information Technology

Rochester Community & Technical College
Rochester, MN

Skills

  • Operational Leadership
  • Strategic Planning
  • Physician Alignment
  • Engagement
  • Healthcare Research
  • Rural Health Administration
  • Financial Management
  • Lean Budgeting
  • P&L
  • Organizational Design
  • Organizational Development
  • Cross-Functional Team Leadership
  • Data-Driven Decision Making
  • Technology Integration
  • Innovation Integration
  • Regulatory Compliance
  • Accreditation
  • External Partnerships
  • Grant Acquisition
  • Verbal and written communication
  • Customer engagement
  • Staff training
  • Logistics management
  • Proficient in microsoft tools, power BI
  • Customer relations
  • Management
  • Operational planning
  • Operations management
  • Safety oversight
  • Project management
  • Performance monitoring
  • Compliance management
  • Data analysis
  • Workflow optimization
  • Employee development
  • Project planning
  • Risk management
  • KPI tracking
  • Root-cause analysis
  • Lean manufacturing principles
  • Change management
  • Human resources
  • Budget administration
  • Process optimization
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Staff training/development
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Recruitment and hiring
  • Goal setting
  • Professionalism
  • Interpersonal communication
  • Strategic partnerships
  • Teamwork and collaboration

Accomplishments

• Developed and implemented equitable subsidy and pricing models across 30+ cores.
• Instituted cross-site collaboration hubs, enhancing research logistics and throughput.
• Championed adoption and implementation of novel technologies including Spatial Biology and Cryo-EM services.
• Led seamless transition of CIM Cores into OCSS without operational disruption.
• Promoted culture of grant acquisition—yielding multiple capital equipment awards annually.
• Established national presence for Mayo Clinic Research Cores through institutional branding and strategic partnerships.

• Experienced in adapting large-scale academic healthcare strategies to community and rural health settings, with a strong understanding of the challenges and opportunities inherent to these environments.
• Proven success in fostering collaboration with cross-regional facilities including Florida and Arizona campuses, showcasing adaptability to diverse healthcare delivery models.

Affiliations

  • Association of Biomolecular Resource Facilities – Advisory Council Member
  • National Council of University Research Administrators – Member
  • Women’s Health Leadership TRUST – Member
  • Mayo Clinic Spatial Biology Executive Advisory Group – Secretary
  • Mayo Clinic Research Equipment Office – Secretary

Certification

  • Presenting with Purpose Training - 3-Day Executive Presentation Training - SGN Training; Savos Training 2023
  • Project Management Training: Waterfall & Agile - Mayo Clinic quality education courses 2010 - 2015
  • Six-Sigma - Greenbelt, G.E. Capital - 2008

Languages

English

Interests

3 dogs, knitting, baking, fishing, and camping

Timeline

Operations Administrator – Research

MAYO CLINIC
05.2021 - Current

Operations Manager – Research

MAYO CLINIC
01.2015 - 01.2021

Implementation Manager

MAYO CLINIC
01.2010 - 01.2015

Operations Manager

GE CAPITAL
01.2008 - 01.2009

B.A. - Communication & Organizational Management

Concordia University

A.A.S. - Health Information Technology

Rochester Community & Technical College

M.A. - Leadership & Business Management

Concordia University

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