Kristine Thein
Jackson,NJ
Summary
Dynamic Certified Medical Assistant with extensive experience at Optum Health United Health Care, excelling in patient care and medical records management. Proven ability to enhance appointment coordination and deliver exceptional customer service. Skilled in electronic health record systems, ensuring efficient patient data handling and communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA) (Endocrinology and Podiatry)
Optum Health United Health Care
Eatontown, USA
11.2021 - 01.2026
- Coordinated insurance claims and verification to facilitate patient access to care
- Prepared and maintained exam rooms, ensuring cleanliness and readiness for patient visits
- Taking Vitals
- Uploaded data from Dexcom, Libre, and insulin pumps into electronic health records
- Downloaded bloodwork results from LabCorp and Quest for patient review
- Reviewed patient charts for accuracy and completeness, ensuring compliance with healthcare standards
- Updated medical records to reflect current patient information
- Bring patients back
- Make Appointments
- Answer phone
- Return Calls
- Operated autoclave to sterilize medical instruments
- Electronic Health Records
Medical Assistant
Caruso Foot and Ankle
Freehold, USA
07.2020 - 09.2020
- Set up rooms/Clean rooms
- Operated autoclave to ensure proper sterilization of medical instruments for patient safety
- Escorted patients to examination rooms for their appointments
- Managed incoming calls to provide information and assistance
- Scheduled patient appointments to enhance clinic workflow and minimize patient wait times
- Assisted patients with insurance claims and inquiries to streamline their access to care
- Assist in dressing changes/wound care
- Assist with injections
- Prepare orthotics
- Send out cultures
- Update Medical Records
- Completed externship to gain practical experience in healthcare
Coordinator III
Canon
Jamesburg, USA
08.1998 - 08.2019
- Managed team of 13 to maintain workflow and coordination, achieving monthly shipping targets exceeding $10 Million.
- Coordinated with freight and parcel carriers to ensure on-schedule product delivery, reducing chargebacks to company.
- Verify Freight expense using third party systems, Challenging billing discrepancies thereby saving the company over $32,000.
- Initiate customer claims through Progeny, gathering and scrutinizing relevant information.
- In charge of 'Proof of Delivery' requests. Successfully providing supporting documentation for over 45 requests monthly.
- Prepare documentation, such as work orders, bills of lading, invoices, and other industry specific documents.
- Record shipment data, such as weight, charges, space availability, damages or discrepancies for reporting, accounting, or record keeping purposes.
- Determine ship method for materials, using knowledge of shipping procedures, routes, and rates.
- Analyzed routes and compared carriers to maximize delivery efficiency.
Shipping/Receiving Clerk
Tyler
Dayton, USA
07.1996 - 06.1997
- Prepared documents, including work orders, bills of lading, and shipping orders, to efficiently route materials and maintain accurate system records.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or record keeping purposes.
- Scheduled appointments for drivers to ensure timely loading and unloading at designated docks.
- Scheduling in-coming and out-going loads on computer, heavy phone contact with clients.
Education
Certified Medical Assistant -
Prestige Medical Solutions
Toms River, NJ04-2026
Medical Assistant -
American Institute
Toms River, NJ09-2020
Secretarial - diploma -
Madison Central High School
Old Bridge, NJ06-1986
Skills
- Patient support
- Records management
- Health record systems
- Appointment coordination
- Patient interaction
- Effective communication skills
Certification
- Certification - CNA - May 2026
- Certification - Alzheimer's Disease & Dementia Care - CDP - April 2026
- Certified - CPR & AED - April 2025
- Certified - CMA - May 2026
Timeline
Certified Medical Assistant (CMA) (Endocrinology and Podiatry)
Optum Health United Health Care
11.2021 - 01.2026
Medical Assistant
Caruso Foot and Ankle
07.2020 - 09.2020
Coordinator III
Canon
08.1998 - 08.2019
Shipping/Receiving Clerk
Tyler
07.1996 - 06.1997
Certified Medical Assistant -
Prestige Medical Solutions
Medical Assistant -
American Institute
Secretarial - diploma -
Madison Central High School