Kristine Thomas
Greensboro,North Carolina
Summary
Results-driven Manager of Operations known for high productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and project success. Proficient in dealing with diverse ethnic and cultural customer base
Overview
33
33
years of professional experience
Work History
Manager of Operations
Once Upon A Child Franchise
Greensboro , North Carolina
09.2017 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Home Maker / Mother of Two
Self
Greensboro , North Carolina
06.1991 - Current
- Raised two beautiful, successful children.
- Handled all financial and household budgeting and bill paying.
- Maintained three-bedroom house, yard, and landscaping.
- Maintained automobile.
- Budgeted, planned, shopped, and prepared all meals.
- Planned and traveled with children.
- Member of PTA.
- Grandmother of two soon to be three Grandchildren
Education
High School Diploma -
Irving Christian Academy
Irving, TX05-1987
Skills
- Logistics Management
- Maintenance Planning
- Program Administration
- Logistics Oversight
- Organizational Management
- Performance reporting
- Inventory Management
- Customer Service
- Process Improvement
- Performance monitoring
- Workflow Optimization
- Business Planning
- Business Development
- Marketing
- Customer Relationship Management
Accomplishments
- Rapid employment advancement to management level as a result of my work ethics and rapid market knowledge growth and leadership capabilities
People / Entertainment Loves
- Grew up near Chicago IL and fortunate to have been exposed to many cultures, foods, and practices.
- Have traveled to may USA states, cities, and historic sites.
- Have traveled in Europe to several countries and many cities experiencing their cultures and practices.
- Avid baseball, football,NASCAR and INDY Car racing fan.
References
References available upon request.
Timeline
Manager of Operations
Once Upon A Child Franchise
09.2017 - Current
Home Maker / Mother of Two
Self
06.1991 - Current
High School Diploma -
Irving Christian Academy
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