KRISTINE TRAN

• Oversee daily operations for multi-specialty clinic including scheduling, staffing, patient flow, and office management.
• Manage full HR functions: recruiting, hiring, onboarding, training, payroll support, and employee relations.
• Maintain compliance with HIPAA, OSHA, and healthcare regulatory standards; support audits and policy updates.
• Improve clinic efficiency by streamlining workflows, patient check-in processes, and appointment scheduling.
• Monitor key performance metrics and implement action plans to enhance productivity and patient satisfaction.
• Manage budgeting, vendor relations, purchasing, and inventory to reduce overhead costs and maintain supplies.
• Support billing and revenue cycle processes to reduce claim denials and improve cash flow.
• Resolve patient concerns and internal staff issues quickly and professionally to maintain a positive clinic environment.
• Coordinate facility upkeep, repairs, and upgrades to ensure safety and smooth daily operations.
• Lead staff meetings and training programs to strengthen communication, teamwork, and performance.

• Managed daily medical office operations including scheduling, administrative workflows, and patient flow coordination.
• Ensured compliance with HIPAA and OSHA standards while maintaining strict confidentiality of patient records.
• Maintained electronic patient records and supported documentation accuracy for clinical visits.
• Oversaw billing, insurance processes, and accounts receivable to support timely collections and improved revenue performance.
• Supported budgeting, financial reporting, and operational decision-making in collaboration with healthcare providers.
• Recruited, trained, and supervised staff; conducted performance reviews and supported team development.
• Addressed patient concerns and internal issues promptly to maintain service quality and office efficiency.
• Implemented process improvements to reduce wait times and improve overall patient satisfaction.

• Supported physicians during exams and procedures; collected vitals, updated histories, and documented care in EMR.
• Assisted with routine testing, medication administration as directed, and patient education.
• Maintained exam room readiness, cleanliness, and medical supply inventory.
• Served as Medical Scribe, documenting patient encounters in real time and ensuring accurate, complete medical records.
• Led and trained medical assistants/support staff; coordinated daily workflow to improve efficiency and patient flow.
• Supported clinic operations through scheduling, communication, and team coordination while maintaining compliance standards.