KRISTINE TRAN

• Ordered all office supplies and kept check on inventory levels.
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Addressed and remedied all patient or team member issues.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Developed close working relationships with front office and back office staff.
• Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
• Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
• Assisted with regulatory issues such as compliance.
• Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
• Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
• Enhanced staff productivity through implementation of effective training programs and performance evaluations.
• Handled job duties for staff members which were unavailable or out of office.
• Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
• Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
• Oversaw accounting, budgeting, and financial reporting.
• Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
• Consulted with healthcare professionals on business decisions.
• Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Developed policies and procedures for effective practice management.
• Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
• Created and implemented organizational policies and procedures.
• Trained interns and newly hired team members on office procedures and computer system.
• Promoted patient health and general wellness by coordinating and encouraging participation in health events.
• Developed and maintained electronic record management systems to analyze and process data.
• Enhanced patient communication by implementing a centralized messaging system for appointment reminders, test results, and health education materials.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Organized staff meetings to discuss project updates, share best practices, address concerns, and celebrate achievements together as a team.
• Developed comprehensive training programs for new hires, ensuring smooth onboarding and integration within the team.

• Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
• Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
• Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
• Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Utilized consumer trends to shape sales approaches.
• Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
• Hired, trained and built high-performing team of sales representatives.
• Executed strategic plans for growth and new acquisitions.
• Boosted profits through effective supervision of entire sales department.
• Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
• Implemented territory management strategies that optimized sales coverage while minimizing travel expenses for field representatives.
• Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
• Exceeded sales goals through effective time management and resource allocations.
• Increased average deal size by upselling additional products and services to existing clients.

• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Addressed and remedied all patient or team member issues.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
• Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Consulted with healthcare professionals on business decisions.
• Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
• Developed close working relationships with front office and back office staff.
• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Created and implemented organizational policies and procedures.
• Oversaw accounting, budgeting, and financial reporting.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Organized and updated databases, records and other information resources.

Medical Assistant

• Assisted physicians with patient examinations, procedures, and treatments.
• Performed routine tests and sample analyses.
• Recorded patient vital signs, medical histories, and test results into electronic medical records (EMR) systems.
• Prepared and administered medications as directed by physicians.
• Provided patient education on health management and treatment plans.
• Managed medical supplies inventory and ensured the cleanliness and organization of examination rooms.

Medical Scribe

• Accurately documented patient encounters and medical histories during patient visits.
• Assisted physicians in maintaining thorough and up-to-date patient records in EMR systems.
• Coordinated with medical staff to ensure efficient workflow and communication.
• Collected and entered data for research purposes and quality improvement projects.
• Provided clerical support, including managing phone calls, scheduling appointments, and handling correspondence.

Medical Team Lead

• Supervised and coordinated daily activities of the medical team, including medical assistants and support staff.
• Developed and implemented policies and procedures to ensure high-quality patient care.
• Conducted regular team meetings and training sessions to enhance staff skills and knowledge.
• Monitored team performance and provided feedback to improve efficiency and patient outcomes.
• Managed patient care operations, ensuring compliance with healthcare regulations and standards.
• Collaborated with physicians and administrative staff to optimize clinic operations and patient flow.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.