Kristine Tulloh
Jarrell,TX
Summary
Proven professional with extensive experience in customer experience management and content strategy, notably at Meta. Excelled in enhancing digital customer strategies and optimizing customer interaction processes. Demonstrated reliability and effective communication, significantly improving customer satisfaction and operational efficiency. Skilled in enterprise content management and maintaining professional relationships, ensuring high-quality service delivery.
Overview
27
27
years of professional experience
Work History
City Carrier Assistant
USPS
05.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Planned and cased mail in sequence of delivery for a designated route.
- Adhered to safety protocols when handling hazardous materials or heavy packages under USPS guidelines.
- Offered friendly and efficient service to customers, and easily handled challenging situations.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Trust and Safety/Content Moderator on Assignment
Meta
05.2015 - 12.2024
- Analyst for Ad policy team- assisted with appeals for disapproved Ads, Ad Accounts
- Beta-tested tools, Implementation of new processes for internal beta testing
- Multiple side projects related to workflow: Celebrity impersonation, Clearing Outdated folders, etc
- Capturing and recording data: Inputting data from other documents or creating spreadsheets from scratch
- Using shortcuts and formulas: Calculating and recording data sets efficiently
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
TCC/HVS Rep
eBay
08.2013 - 02.2015
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
CSR-Manager on Duty
Sears Holdings
10.2008 - 08.2013
- Trained and managed 104 associates within the offline processing Department
- Process daily game plan for reporting
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Lead Cashier
Costco Wholesale
03.1998 - 08.2008
- Cross-trained in multiple departments Including pharmacy, membership, and gas station
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Used POS system to enter orders, process payments, and issue receipts.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
GED -
Lincoln Academy
Austin, TX08.2012
Skills
- Content Assessment, Guidelines & Strategy
- Content Planning Production & Control
- Customer Experience Management & Design
- Customer Interaction Management
- Customer Service Management
- Digital Customer Strategy
- Enterprise Content Management (ECM)
- Medallia B2B Customer Experience
- Social Collaboration
- Virtual Agents
- Issue Reporting
- Professional relationships
- Reliability and punctuality
- Effective Communication
- Maintaining confidentiality
Awardsandacknowledgements
- Employee of the month at Costco twice and showcased in Costco magazine for providing excellent customer service.
- Numerous awards for customer service.
- Top fundraiser Children’s Miracle Network.
- Promoted from inbound calls to Offline MOD @ Sears.
- Train new hires, use special access tools for team.
- 2 Busy Bee Awards.
- 3 Lightbulb awards.
- On PPC team organizing team events for wellness.
- On GPTW team to organize events for entire BI team.
Timeline
City Carrier Assistant
USPS
05.2023 - Current
Trust and Safety/Content Moderator on Assignment
Meta
05.2015 - 12.2024
TCC/HVS Rep
eBay
08.2013 - 02.2015
CSR-Manager on Duty
Sears Holdings
10.2008 - 08.2013
Lead Cashier
Costco Wholesale
03.1998 - 08.2008
GED -
Lincoln Academy
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