To obtain a position within an organization that offers career growth, advancement opportunities, and job satisfaction through utilization of prior work experiences.
Dynamic individual with hands-on experience in Human Resources, Training, Benefits, Risk Management, Recruiting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Corporate Director of Human Resources
General Hotels Corporation
02.2012 - Current
Assisted in recruiting, hiring and training of team members.
Met regulatory, compliance and safety requirements.
Boosted employee morale and retention through effective communication, recognition programs, and team-building initiatives.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Overhauled outdated policies and procedures with modernized approaches that improved operational efficiency without compromising quality standards.
Implemented industry best practices for risk management and compliance, ensuring adherence to regulatory standards.
Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Maintained "open door" policy to encourage employee communications and resolution of issues.
Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
Created and implemented forward-thinking initiatives to improve employee engagement.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
Evaluated complex workers compensation claims, ensuring proper investigation and handling.
Increased employee satisfaction by promptly addressing concerns related to Workers Compensation claims and benefits.
Director of Human Resources
General Hotels Corporation
05.2005 - 02.2012
Payroll for 200 + employees
Administer benefits
Recruiting
Hiring/Firing
New Employee Orientation
Certified Hotel Trainer
Maintain personnel files
Workers Compensation/Guest Incidents
Maintain OSHA logs
A/P
General Manager
General Hotels Corporation
10.2004 - 05.2005
Managed and scheduled 35 employees
HR, benefits
Payroll
Accounts Receivable
Outside Sales
Managed Cash Flow Operations
Departmental Budgeting
Financial Analysis of Hotel Profitability
Rate Management
Organized Monthly Staff Meetings
Education
Bachelors of Science degree - Hospitality and Tourism Management
Purdue University
West Lafayette, IN
Skills
Ethics and integrity
Organizational leadership
Benefits administration
HR analytics
Compliance management
Talent acquisition
Diversity and inclusion
Onboarding
Employment law expertise
Recruitment strategy
HR software proficiency
Employee engagement
Timeline
Corporate Director of Human Resources
General Hotels Corporation
02.2012 - Current
Director of Human Resources
General Hotels Corporation
05.2005 - 02.2012
General Manager
General Hotels Corporation
10.2004 - 05.2005
Bachelors of Science degree - Hospitality and Tourism Management
Director of Human Resources and Operations at Applications International CorporationDirector of Human Resources and Operations at Applications International Corporation