Kristine Willis
Negaunee,MI
Summary
Accomplished leader with a proven track record of enhancing operational efficiency and expanding regional presence. Expert in operations management and fostering team performance, demonstrated through strategic business planning and effective hiring practices. Achieved significant improvements in customer satisfaction and workplace safety, showcasing a blend of hard and soft skills.
Overview
22
22
years of professional experience
Work History
Owner/Operator
Holiday RV Campground
03.2017 - 12.2024
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Managed day-to-day business operations.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Implemented effective financial management practices, improving cash flow and profitability.
Regional Manager
American Red Cross Biomedical Services
01.2010 - 02.2017
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for multiple locations.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Supervised various locations, enforcing high-quality standards of operation.
Licensed Practical Nurse
State Of Michigan Department Of Corrections
01.2003 - 01.2010
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Comforted and counseled patients and families throughout care process.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Bachelor - Healthcare Administration
Baker College
Jackson05.2014
Certificate - Licensed Practical Nurse
Northern Michigan University
Marquette, MI05.1996
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Holiday RV Campground
03.2017 - 12.2024
Regional Manager
American Red Cross Biomedical Services
01.2010 - 02.2017
Licensed Practical Nurse
State Of Michigan Department Of Corrections
01.2003 - 01.2010
Bachelor - Healthcare Administration
Baker College
Certificate - Licensed Practical Nurse
Northern Michigan University
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