Kristine Witherill
Ledyard Center
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Bartender Shift Manager
Triple B Bar & Grill
Gales Ferry
04.2024 - Current
- Assisted in resolving customer complaints promptly and professionally.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Supervised cleanliness of guest service areas before, during and after service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Associate of Science - Information And Computer Systems
Three Rivers Community College
Norwich, Ct 02.2024 - 07.2025
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
Certification
- TIPS certified
Timeline
Bartender Shift Manager
Triple B Bar & Grill
04.2024 - Current
Associate of Science - Information And Computer Systems
Three Rivers Community College
02.2024 - 07.2025
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