Summary
Overview
Work History
Education
Skills
Timeline
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Kristine Wolfe

New Port Richey

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at J. Alexander's. Proven track record of increasing sales through effective upselling and relationship management. Expert in POS system operations and cash handling, consistently exceeding performance goals while delivering memorable dining experiences.

Overview

15
15
years of professional experience

Work History

Server

J. Alexander's
04.2013 - 01.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Server, Cocktail

Flatz at Renaissance Hotel
06.2003 - 03.2004
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Wash Park Grill
06.1999 - 12.1999
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Bachelor of Science - Marketing

Colorado State University
Fort Collins, CO
12-2003

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Sales techniques
  • Order accuracy
  • Suggestive selling
  • Relationship management
  • Food sales and promotion
  • Wine service
  • Wine pairings
  • Point of sale (POS) system operations
  • Team player
  • Reliable and responsible

Timeline

Server

J. Alexander's
04.2013 - 01.2014

Server, Cocktail

Flatz at Renaissance Hotel
06.2003 - 03.2004

Server

Wash Park Grill
06.1999 - 12.1999

Bachelor of Science - Marketing

Colorado State University

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Kristine Wolfe