Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Wolff

Orlando,FL

Summary

Meticulous employee with a 6 year background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Lead Hostess

Reyes Mezcaleria
03.2022 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cocktail Bartender

Biggins
01.2021 - 12.2021
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Host and Server

Tony's Pizza
08.2020 - 12.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Host and Server

Sonny's Bar-B-Que
09.2019 - 06.2020
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Barista Shift Lead

The Table Pantry And Provisions
12.2018 - 08.2019
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

Education

High School Diploma -

Deland High School
Deland, FL
05.2019

Skills

  • Front of House Leadership
  • Interactive Communication Skills
  • Guest Accommodations
  • Staff Training
  • Reservation Planning
  • Guest Inquiries
  • Menu Memorization

Timeline

Lead Hostess

Reyes Mezcaleria
03.2022 - Current

Cocktail Bartender

Biggins
01.2021 - 12.2021

Host and Server

Tony's Pizza
08.2020 - 12.2020

Host and Server

Sonny's Bar-B-Que
09.2019 - 06.2020

Barista Shift Lead

The Table Pantry And Provisions
12.2018 - 08.2019

High School Diploma -

Deland High School

Similar Profiles

CREATE PROFILE
Kristine Wolff