Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Wooten

Goose Creek,SC

Summary

A dedicated and enthusiastic newcomer with commitment to help bring success to the company. With 10+ years of working experience I'm hoping to expand my knowledge and gain new skills.

Overview

9
9
years of professional experience

Work History

Service Advisor

Hyundai
09.2025 - Current
  • Assisted customers with service inquiries and appointment scheduling.
  • Provided detailed explanations of service options and recommended repairs.
  • Maintained accurate records of customer interactions and service history.
  • Coordinated with technicians to ensure timely completion of services.
  • Monitored inventory levels of parts and supplies for efficient operations.
  • Adapted quickly to new software systems for tracking service requests and invoices.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

IT Specialist

Lexus
01.2025 - 08.2025
  • Provided technical support for hardware and software issues, ensuring minimal downtime for users.
  • Assisted in system installations and configurations, following established protocols for efficiency.
  • Supported network maintenance tasks, troubleshooting connectivity problems effectively.
  • Documented IT processes and user guides to enhance knowledge sharing among team members.
  • Participated in training sessions to stay updated on new technologies and best practices.
  • Walked individuals through basic troubleshooting tasks.
  • Managed high levels of call flow and responded to technical support needs.
  • Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.

Delivery Specialist

Lexus
01.2025 - 08.2025
  • Managed inventory levels by tracking incoming and outgoing shipments effectively.
  • Communicated with customers to provide updates on delivery status and resolve issues.
  • Recorded delivery information using electronic systems for accurate reporting and tracking.
  • Collaborated with team members to enhance service quality and streamline processes.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Followed company policies and procedures during shift.

Store Manager

Cola Kicks
10.2023 - 01.2025
  • Conducted thorough inspections of incoming materials and finished products to ensure compliance with quality standards.
  • Developed and implemented quality control procedures, enhancing overall product reliability and customer satisfaction.
  • Led training sessions for new inspectors on quality assurance techniques and best practices in inspection processes.
  • Executed routine audits of manufacturing processes, ensuring compliance with industry regulations and company policies.
  • Performed visual inspections and non-destructive tests where appropriate.

Store Manager

JD Sports
06.2016 - 10.2023
  • Led daily operations to optimize store performance and enhance customer experience.
  • Trained and mentored team members to improve productivity and service quality.
  • Implemented inventory management systems to streamline stock control processes.
  • Analyzed sales data to identify trends and drive strategic merchandising decisions.
  • Fostered a positive work environment through effective communication and team-building activities.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Education

High School Diploma -

Goose Creek High School
Goose Creek, SC
06-2013

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Attention to detail
  • Team player mentality
  • Performance goals
  • Customer relationship management
  • Quality control
  • Documentation and reporting
  • Data entry
  • Warranty claims process management
  • Quality inspection
  • Tech-Savvy
  • Technical support
  • Point-of-sale system
  • Calm and professional under pressure

Timeline

Service Advisor

Hyundai
09.2025 - Current

IT Specialist

Lexus
01.2025 - 08.2025

Delivery Specialist

Lexus
01.2025 - 08.2025

Store Manager

Cola Kicks
10.2023 - 01.2025

Store Manager

JD Sports
06.2016 - 10.2023

High School Diploma -

Goose Creek High School

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