Kristine Wright-Taiwo
Summary
Dynamic General Manager with a proven track record at TICG LLC, excelling in operations management and leadership. Skilled in maximizing financial performance and enhancing team collaboration. Proficient in data analysis and Microsoft Office, driving improvements in claims processing and achieving operational excellence. Recognized for problem resolution and strategic oversight.
Overview
14
14
years of professional experience
Work History
General Manager
TICG LLC
11.2020 - Current
- Effectively manage and coordinate all employees activities and available resources in order to accomplish property objectives.
- Maximize the operational and financial performance of various properties
- Responsible for achieving the property’s financial objectives
- Manage commercial and residential properties, including all vendor and contractor communications.
Office Manager
American Staffing Inc
01.2016 - 03.2020
- Assist in the development and implementation of the delegation oversight program for claims management.
- Conduct regular internal audits and assessments of claims processing to identify gaps, risks, and opportunities for improvement.
- Collaborate with internal departments to coordinate the claims management process.
- Review and analyze claims data to identify trends, patterns, and take appropriate actions to address any issues or concerns.
- Assist in resolution of claims-related issues, including claims denials, appeals, and disputes.
- Identify and escalate any issues, non-compliance, or performance concerns related to claims processing to senior management.
- Remain up to date on industry trends, regulatory changes, and best practices related to claims management and delegation oversight and incorporated them into the organization's processes and procedures.
Shift Manager
MD LIVE
08.2011 - 12.2015
- Reviewed and evaluated claims submitted by delegated entities for accuracy, completeness, and adherence to regulatory and contractual requirements.
- Conducted regular audits and assessments of claims processing to identify any gaps, risks, or opportunities for improvement.
- Collaborated with internal departments and external partners to coordinate and communicate effectively regarding claims management processes.
- Provided guidance and support to delegated entities in claims processing, ensuring they have the necessary resources and knowledge to meet their obligations.
- Investigated and resolved any claims-related issues, including claims denials, appeals, and disputes.
- Analyzed claims data to identify trends, patterns, and take appropriate actions to address any issues or concerns.
- Collaborated with delegated entities to ensure compliance with regulatory requirements and contractual obligations related to claims management as needed.
- Assisted in the continuous development and implementation of policies, procedures, and guidelines for delegation oversight and claims management.
Education
Registered Online Notary Public
Registered Notary Public
Associate of Science - Health Information Technology
Broward College
Coconut Creek06-2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Proficient in Microsoft Word, Excel, Access, PowerPoint, Oracle, Outlook, EPIC
- Data entry
- Touch typing
- Internet
- Switchboard
- Faxing
- Copying
- Office duties, etc
Timeline
General Manager
TICG LLC
11.2020 - Current
Office Manager
American Staffing Inc
01.2016 - 03.2020
Shift Manager
MD LIVE
08.2011 - 12.2015
Registered Online Notary Public
Registered Notary Public
Associate of Science - Health Information Technology
Broward College
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