Kristine Zerrusen
Teutopolis,IL
Summary
Results-oriented Corporate Account Manager with established success at J & J Gaming, specializing in account and relationship management.
Overview
16
16
years of professional experience
Work History
Corporate Account Manager
J & J Gaming
Effingham, IL
01.2024 - Current
- Developed relationships with key decision makers at existing accounts to ensure satisfaction and retention.
- Conducted regular business reviews to demonstrate partnership and identify improvements.
- Analyzed VGT data and consulted with Analytics, when needed, to enhance location earnings.
- Facilitated negotiations with owners to finalize new use and renewal agreements.
- Utilize EDGE for Leads, Account updates and managing Marketing projects
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Communicated regularly with internal teams regarding customer requirements and expectations.
- Identified potential clients through various sources including referrals, cold calls.
Director of Account Management - South
J & J Gaming
Effingham, IL
02.2020 - 01.2024
- Developed, coached and motivated a team of Strategic Account Managers to drive retention and growth.
- Trained the Strategic Account Managers on effective communication techniques when dealing with customers.
- Provided guidance and support to Strategic Account Managers on complex client issues or disputes.
- Resolved escalated owner complaints in a timely manner while maintaining strong relationships with key stakeholders.
- Organized and coordinated the biannual Training/Sales seminars for Sales and Strategic Account Managers.
- Collaborated with internal teams such as sales, marketing, operations, finance to ensure initiatives related to account management were resolved in a professional manner.
- Ensured compliance with company policies and procedures related to account management functions.
Supervisor - Liquid Fuels, Lubricants and C-Stores
South Central FS, Inc.
Effingham , IL
07.2009 - 02.2020
- Drove Liquid Fuel and Lubricants sales through effective marketing plans and strategies, generating profitable sales in assigned territory.
- Conducted competitive analysis to maintain up-to-date market knowledge and insights.
- Identified customer needs, delivering value-added solutions to address concerns effectively.
- Managed customer service and resolved complaints through thorough follow-up and communication.
- Supervised and developed Fast Stop location managers, supporting personnel issues and financial report discussions.
- Led Liquid Fuels and Lubricants sales team by overseeing sales activities and enhancing public relations.
- Collaborated with management on strategic planning, budget development, and pricing strategies.
Education
Bachelor of Science - Business Administration
St. Mary-of-the Woods College
St. Mary-of-the Woods, IN05-2005
Skills
- Account and relationship management
- Team collaboration
- Organizational skills
- CRM proficiency
- Problem-solving
- Negotiation and sales strategy
References
References available upon request.
Timeline
Corporate Account Manager
J & J Gaming
01.2024 - Current
Director of Account Management - South
J & J Gaming
02.2020 - 01.2024
Supervisor - Liquid Fuels, Lubricants and C-Stores
South Central FS, Inc.
07.2009 - 02.2020
Bachelor of Science - Business Administration
St. Mary-of-the Woods College
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