Kristine Ziembiec
Boynton Beach,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Office Manager
Core Physical Therapy
Albany , NY
2021.10 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Delivered performance reviews, recommending additional training or advancements.
- Managed 100+ phone calls in busy call center daily.
Store Manager
Stewart's Shops
Saratoga Springs , NY
2015.09 - 2021.10
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Managed inventory control, cash control and store opening and closing procedures
- Oversaw managing 17 employees schedules and vacation requests to ensure proper coverage at store at all times.
Dental Assistant
Halfmoon Family Dental
Clifton Park , NY
2010.01 - 2016.02
- Educated patients by giving oral hygiene, plaque control and postoperative instructions
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties
- Explained treatment procedures and instructed patients on home care guidelines
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records
- Sterilized rooms and prepped equipment and instruments for 20 + procedures daily
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices
- Used Dentrix to document and maintain patient information and health background
- Provided diagnostic information by exposing and developing radiographic studies
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures
- Staged tray for procedures by arranging dental instruments and equipment
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines
- Managed office schedules and calendars to coordinate administrative planning and execution
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Documented patient dental health information, medical history and vital signs for future reference
- Took dental images following strict patient protection rules, applying lead aprons
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants
- Prepared and arranged instruments, medications and required materials for dental procedures
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, both composite and amalgum, casts and impressions
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
Personal Trainer
Self Employed Services
Albany , NY
2000.05 - 2010.01
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Educated customers through creative presentations about health and personal benefits of services.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Increased membership enrollment by using innovative sales and promotional techniques.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Met health education and wellness objectives with implementation of new training programs.
- Curbed learning time by developing customer rapport during training sessions.
- Bolstered customer satisfaction ratings by managing issues and providing dedicated service.
- Developed organization systems for personal fitness plans, records and contracts.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Built customer loyalty by smoothly executing training initiatives.
- Drove client retention, managing daily classes and individual sessions.
- Increased business sales by 50% in less than 6 months.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
Education
High School Diploma -
Marquette High School
Ottawa, IL05.1988
Associate of Applied Science - Physical Therapy Assistance
Maria College of Albany
Albany, NY05.2000
Skills
- Documentation and control
- Clerical support
- Team Bonding
- Scheduling, Managing 100+ calls per day in call center
- Office administration
- Office management
- Mail handling
- Relationship building
- Clear oral/written communication
- Friendly nature
- Organizational skills
- Excellent multi-tasking ability
Timeline
Office Manager
Core Physical Therapy
2021.10 - Current
Store Manager
Stewart's Shops
2015.09 - 2021.10
Dental Assistant
Halfmoon Family Dental
2010.01 - 2016.02
Personal Trainer
Self Employed Services
2000.05 - 2010.01
High School Diploma -
Marquette High School
Associate of Applied Science - Physical Therapy Assistance
Maria College of Albany
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