KRISTINE ANN LARAYA
Pasig City
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Overview
9
9
years of professional experience
Work History
DATA ENTRY STEWARD
VEEVA SYSTEMS
01.2024 - 12.2024
- Calling hospitals, clinics and medical offices to verify health care providers.
- Accurately entering data into databases or systems.
- Verifying the accuracy and quality of the data being entered.
- Correcting any errors or inconsistencies in data entries.
- Updating existing records as necessary to reflect changes or corrections.
- Ensuring that all data is stored in the correct format and organized properly.
- Managing data integrity and consistency across different platforms or systems.
- Ensuring the completeness, accuracy, and consistency of data.
- Implementing checks and processes to reduce data entry errors.
- Reviewing and correcting data discrepancies or issues.
- Collaborating with data managers, analysts, supervisors and other departments to understand data requirements.
- Assisting in the development of data entry standards and procedures.
- Documenting data entry procedures and best practices.
- Generating reports or summaries on data quality and completeness.
- Preparing and maintaining logs of entered data for auditing purposes.
- Ensuring that sensitive data is handled in accordance with relevant regulations and privacy laws.
- Implementing data access controls and maintaining security protocols.
- Conducting regular audits of entered data to ensure adherence to quality standards.
Customer Support Specialist
PartnerHero
06.2023 - 12.2023
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat
- Resolved customer queries over phone and by email
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices
- Built rapport with customers through courteous and professional communications
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Input customer information, call notes and personal data onto internal database
- Uphold privacy and security requirements established by national legislation
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Addressed customer service enquiries quickly and accurately
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Navigated customer support channels to resolve diverse customer queries within target timeframes
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
- Maintained constant presence at front counter to receive enquiries
- Remained updated on company offerings through regular service research
- Monitored email to promptly collect and respond to complaints
- Listened to individual complaints with open mind and asked detailed questions to understand issues
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns
- Managed up to fifty customer inquiries per day in fast-paced centre
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support
- Followed scripts and processes to uphold brand standards
- Stayed current on policies, procedures and standards to offer optimal support
- Handled high-volume telephone calls to address and resolve customer queries
- Coordinated referrals and escalations to obtain specialised support
- Referred customers to team leaders and expert advisers for complex inquiries
- Kept detailed records of customer interactions for future reference
Primary Class Teacher
The Westminster School Dubai
09.2019 - 12.2022
- Assessed and reported on each student's reading progress in accordance with policies developed by school district
- Promoted love of reading and literacy to all students
- Affirmatively communicated and promoted positive attitude with each and every student
- Contacted parents to discuss student progress and notify about class issues
- Supervised test taking and graded papers
- Supervised small reading groups of students
- Implemented reading lessons for small group fifth and sixth grade students
- Interpreted student assessment data to ascertain best intervention methods
- Created positive and engaging environment in classroom that encouraged literacy skills
- Used Raz Plus Kids A-Z to prepare lectures, course materials and lessons
- Participated in department and employee team meetings to discuss student performance and academic achievement
- Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects
- Employed visual and auditory approaches to make lessons more interesting and interactive for students
- Accepted coaching from fellow teachers and administrators to improve teaching quality
- Established positive relationships with students, parents, fellow teachers and school administrators
- Established clear objectives for all lessons, units and projects to achieve universal success
- Encouraged students to persevere with challenging tasks
- Set and communicated ground rules for classroom to encourage respect and personal responsibility
- Created lesson plans in accordance with national curriculum and school-wide curriculum standards
- Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction
- Earned positive feedback from parents regarding classroom instruction and student learning success
- Monitored progress through classwork, coursework and project marking to provide extra support for struggling students
- Mentored and counselled students with adjustment and academic problems maximise potential and improve grades
- Differentiated instruction to customise lessons for student abilities and skill level
- Assigned homework and quizzes to gauge performance of students
- Provided positive feedback to instill confidence in students
- Worked outside normal hours to answer parent and student questions
English Teacher
St. Jude Science and Technological School
06.2016 - 05.2019
- Knowledgeable English Teacher / Class teacher with 6 years of experience teaching students language and literature
- Proficient in developing comprehensive grammar, writing and reading assignments for students
- Motivated to help students develop a high level of proficiency in reading, speaking and writing in English
- Prepared and implemented lesson plans covering required course topics
- Administered assessments and standardized tests to evaluate student progress
- Kept classroom organized, clean, and safe for students and visitors
- Cultivated relationships with parents for complete support network
- Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues
- Served as languages department member and attended meetings to develop and update course curricula
- Planned coursework to introduce students to important literature
- Led interesting and diverse group activities to engage students in course material
- Explored and implemented innovative use of technology in language education
- Worked with administrators on behavioral issues to support needs of students
- Helped students develop important learning skills and good study habits useful in trade school or college education
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Completed in-service and additional training to maintain professional growth
- Planned dynamic lessons to increase student comprehension of books and literary concepts
- Established appropriate deadlines and provided complete instructions for reading assignment and homework
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement
Education
Bachelor of Secondary Education - Major in English
Kolehiyo ng Lungsod ng Lipa
Lipa, Batangas05.2016
Skills
- Account management
- Live chat operation
- Telephone switchboard operation
- Team management
- Refund and exchange
- Script following
- Complaint handling
- Customer account management
- Report generation
- Quality control
- Project management
- Data entry
- Customer relations
- CRM
- Call centre experience
- Zendesk Expert
- Customer assistance
Personal Information
- Date of Birth: 10/20/93
- Gender: Female
- Nationality: Filipino
- Driving License: B
- Marital Status: Married
Timeline
DATA ENTRY STEWARD
VEEVA SYSTEMS
01.2024 - 12.2024
Customer Support Specialist
PartnerHero
06.2023 - 12.2023
Primary Class Teacher
The Westminster School Dubai
09.2019 - 12.2022
English Teacher
St. Jude Science and Technological School
06.2016 - 05.2019
Bachelor of Secondary Education - Major in English
Kolehiyo ng Lungsod ng Lipa
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