KRISTINE ANNE ARCADI
AMHERST,NY
Summary
Professional nursing and operations leader with consistent track record in optimizing processes and driving impactful results in healthcare. Proven ability to be self-motivated while leading teams, implementing strategic initiatives, and adapting to changing environments with ease. Skilled in working independently and collaboratively in a team environment, process improvement, and strategic planning. Known for effective communication and delivering dependable outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ASSOCIATE CHIEF NURSE
VA WESTERN NY HEALTHCARE SYSTEM
08.2022 - Current
- Develops and implements an organizational vision that integrates key organizational and program goals, priorities, values, and other factors
- Designs and implements strategies that maximize employee potential, connects the organization horizontally and vertically, and fosters high ethical standards in meeting the organization's vision, mission, and goals
- Executes the operating budget; prepares budget requests with justifications; and manages resources
- Solicits and considers feedback from internal and external stakeholders or customers
- Coordinates with appropriate parties to maximize input from the widest range of appropriate stakeholders to facilitate an open exchange of opinion from diverse groups and strengthen internal and external support
- Responsible for fully supporting mental health services to all enrolled Veterans and coordinating with the Chief Mental Health Lead regarding the provision of mental health nursing care and SUD services to ensure the needs of Veterans are met across all treatment settings in a safe and therapeutic environment
- Provide oversight for the nursing care services for the mental health department including acute inpatient psychiatric unit, substance abuse rehabilitation, PTSD, and outpatient units/clinics in the Buffalo and Batavia areas
- Work in partnership with other VA facilities at federal and local levels in the care and treatment of the Veterans
- Utilize Staffing Methodology in accordance with federal regulations - creating and converting positions, restructuring organizational charts as necessary
- Work closely with human resources to handle personnel issues of the nursing staff, recruitment, and retention processes
- Collaborate with providers, program managers, and other disciplines to provide proper care for the behavioral health population within the hospital and the community - updating standards of practice and policies as needed
- Evaluate manager productivity at the leadership skill level
- Enforce adherence to hospital, federal, HIPAA, CMS, CARF, and Joint Commission regulations
- Assumes administrative responsibility in the absence of the Associate Director of Patient Care Services
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Enhanced team collaboration through effective communication and interdisciplinary meetings, resulting in better patient outcomes.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
NURSING CLINICAL INSTRUCTOR
NIAGARA COUNTY COMMUNITY COLLEGE
08.2020 - Current
- Work closely with nursing students at various clinical sites to educate hands-on care for diverse patient population
- Effectively communicate with clinical coordinator, colleagues, students, and supervisors to develop, prepare, and present information
- Prepare, organize, and grade weekly student assignments in accordance with the institution's expectations
- Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Provided nursing skill demonstrations for medication administration, dressing changes and clinical logs.
UNIT MANAGER
ERIE COUNTY MEDICAL CENTER
12.2017 - 08.2022
- Oversaw a 20-bed medical/surgical telemetry unit and 34 FTEs
- Collaborate with interdisciplinary teams to coordinate patient care activities and nursing activities, including patient advocacy, case management, discharge planners, physicians, dietary professionals, and environmental services
- Contribute to the formulation of comprehensive patient care standards
- Act as a subject matter expert/resource person to nursing personnel and nursing students
- Monitor care delivery to optimize the patient experience in the unit and throughout the facility
- Plan and enforce unit budget to facilitate the delivery of quality improvement
- Evaluate staff productivity at the unit level
- Interview and hire perspective employees
- Enforce adherence to department, hospital, HIPAA, CMS, Joint Commission, and Department of Health regulations
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
- Enhanced operational efficiency, redesigning workflow processes.
- Improved employee retention with comprehensive mentorship and feedback system.
- Drove significant improvements in team morale and engagement, organizing motivational events and recognition programs.
- Fostered culture of excellence and continuous improvement, organizing regular team-building activities.
- Enhanced team productivity by implementing efficient work schedules and providing continuous training.
- Coordinated nursing with other services to promote continuity of total regimen of care.
NURSING SUPERVISOR
WEINBERG CAMPUS
08.2018 - 04.2020
- Supervise five long-care term units and one rehabilitation unit
- Assure adherence to all regulatory requirements, including those of the Department of Health, CMS, HIPAA, and New York State
- Bridge communications with physicians and allied health professions regarding care plans and resident status
- Optimize the delivery of resident care throughout the facility
- Contributed to positive team dynamics as an approachable supervisor who actively listened to concerns from both patients and nurses.
- Managed staffing needs efficiently that maximized coverage during peak times.
PROJECT MANAGER: PATIENT-CENTERED MEDICAL HOME
ERIE COUNTY MEDICAL CENTER
02.2016 - 12.2017
- Oversaw the implementation and submission of a Patient Centered Medical Home; obtained certification for primary care clinics in the Ambulatory Services Department
- Ensured adherence to the National Committee for Quality Assurance standards and guidelines
- Executed queries; generated and submitted required reports
- Established new policies and procedures in collaboration with the Department of Nursing
- Conducted yearly reviews and updates of policies and procedures
- Created financial and statistical tools and reports using spreadsheets
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained open communication by presenting regular updates on project status to customers.
- Met project deadlines without sacrificing build quality or workplace safety.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
EMR SPECIALIST/CLINICAL QUALITY RN - AMBULATORY ADMINISTRATION
ERIE COUNTY MEDICAL CENTER
02.2016 - 12.2017
- Coordinated with outpatient department clinics including primary health, occupational health, surgical, orthopedics, and various other specialties
- Educated stakeholders including providers, extenders, and nursing personnel on Allscripts and other EMR applications
- Designed and executed teaching plans and clinic workflows
- Spearheaded EMR upgrades for ambulatory department; collaborated with clinical analysts during the installation of upgrades to applicable software; ensured adherence to the EMR's capabilities
- Conducted audits and produced reports using data repository and other reporting services
- Supervise and direct practice coordinators
- Establish required competencies for nursing staff
- Trained new employees, including residents, mid-levels, nurses, and ancillary staff, to support swift onboarding and high productivity
- Led quality assurance process improvement for all areas in the ambulatory department
- Ensured adherence to all regulatory requirements, including department, hospital, HIPAA, CMS, Joint Commission guidelines, and New York State regulations
- Collected data to meet regulatory and compliance requirements
- Identified and recommended future quality initiatives aligned with medical center goals
- Partnered with administrative and clinical leadership to design an EMR quality assurance program
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Developed training materials to enhance staff proficiency and productivity.
REGISTERED NURSE - HEAD, NECK, PLASTIC, AND RECONSTRUCTIVE SURGERY CLINIC
ERIE COUNTY MEDICAL CENTER
06.2014 - 02.2016
- Performed RN duties including pre-visit planning, patient intake and assessment, and ambulatory procedure assistance
- Delivered care for patients with head and neck carcinomas, skin deformities, history of breast cancer, and post-reconstructive surgeries
- Completed dressing changes, treatments, wound care, and health teaching for cancer patients
- Educated patients on preoperative and postoperative requirements and recommendations
- Prepared clinic rooms for procedures and office excisions
- Triaged incoming calls from patients with problems and concerns
- Liaised with other offices/hospitals concerning results of blood work, pathologies, PET/CT scans, and MRIs
- Recorded details regarding therapies to keep patient charts updated.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Managed patients recovering from chemotherapy, radiation therapy or surgical procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Offered exceptional care and support to individuals recovering from sugery and dealing with cancer.
SUBSTITUTE SCHOOL NURSE
SWEET HOME CENTRAL SCHOOL DISTRICT
11.2011 - 06.2014
- Completed shifts for four elementary schools, one middle school, one high school, and two Catholic schools in the district
- Educated students on health knowledge to foster optimum health, enable learning and social adjustment, and maximize students' emotional and physical well-being
- Administered medications and treatments as ordered
- Bridged communications between the home and the school regarding student health concerns
- Documented all encounters completely and accurately in the student electronic health record
- Developed strong relationships with diverse student populations, fostering trust in the nurse''s office as a safe space for support and assistance.
- Maintained accurate and confidential student health records, ensuring compliance with state regulations and school policies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
REGISTERED NURSE/RELIEF CHARGE NURSE/STEP-DOWN TRAUMA ICU/MEDICAL-SURGICAL UNIT
ERIE COUNTY MEDICAL CENTER
05.2006 - 06.2014
- Delivered assessment and care to trauma, orthopedic, neurosurgery, general surgery, cardiac, and head/neck, plastic, and reconstructive surgery patients in a 20-bed unit
- Administered medications and respiratory treatments; performed dressing changes
- Evaluated patients' physical, psychological, and social health
- Completed charge nurse duties as required and requested
- Executed pin care protocol for orthopedic patients with external fixators
- Monitored telemetry for patients with cardiac and respiratory illnesses for change in condition
- Provided tracheotomy care and suctioning for patients with newly-placed tracheostomies
- Performed wound care and dressing changes for patients with ostomies and pressure ulcers
- Developed and implemented comprehensive nursing care plans
- Implemented medical and nursing orders from senior nurses and physicians
- Communicated pertinent patient information to physicians and other healthcare team members
- Conducted assessments to evaluate the effectiveness of care delivered
- Assisted patients and their families with health education
- Served as a preceptor for newly-hired nurses and student nurses; ensured full knowledge of hospital policies and protocols
- Participated in Standards Committee; reviewed and updated hospital protocols using evidence-based research
- Managed patient assignments by providing bedside care, treatments, IV therapy, and wound care.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
- Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Provide compassionate, empathetic, and culturally sensitive care.
- Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
- Contributed to a positive work culture by serving as a mentor for new nurses and participating in shared governance initiatives within the organization.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Provided emotional support for patients facing serious diagnoses or end-of-life decisions, fostering trusting relationships with both patients and their families.
- Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Assisted with bedside procedures such as lumbar punctures and chest tube placements by ensuring proper equipment set-up and maintaining aseptic technique.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Streamlined nursing workflows by effectively delegating tasks to ancillary staff according to scope of practice guidelines.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
Education
MBA - Business Administration
Capella University
Minneapolis, MN12.2020
MASTER OF SCIENCE (M.S.) - NURSING, CONCENTRATION IN NURSING LEADERSHIP ADMINISTRATION
Capella University
Minneapolis, MN12.2015
Bachelor of Science - NURSING
Daemen University (formerly Daemen College)
Amherst, NY12.2008
Associate of Applied Science - NURSING
Niagara County Community College
Sanborn, NY12.2006
Bachelor of Arts - PSYCHOLOGY
Binghamton University
Binghamton, NY12.2000
Skills
- Clinical Leadership
- Quality Improvement
- Nursing Expertise
- Ethical Practice
- Interdisciplinary Collaboration
- Policy compliance
- Resource Utilization
- Time Management
- Multitasking
- Excellent Communication
- Critical Thinking
- Organizational Skills
Certification
- New York - Registered Nurse, #575872
- Arizona - Registered Nurse, #254083
- Basic Life Support (American Heart Association)
Affiliations
- Sweet Home Education Foundation, Board Member, Work with other board members to enhance the educational experiences of students in the Sweet Home Central School District by providing financial support and other resources for enrichment in academics, athletics, extracurricular activities, and community outreach.
- Niagara County Community College, Foundation Board Member, Work with other board members to pursue excellence in education through the advancement of academic, cultural, and social experiences for the students, faculty, and community served by Niagara County Community College.
- Academy of Medical Surgical Nurses (National), Member, 2014 - Present, Abstract reviewer, Staffing Task Force member.
- Professional Nurses Association of Western New York, Current Member
- Academy of Medical Surgical Nurses, WYN Chapter #604, Founding Member/Vice President, 2014 - 2017
- American Nurses Association, Member, 2017 - Present
Additional experience/Volunteer experience
- ConnectLife, Community Volunteer
- LPGA Amateur WNY, Board of Director Treasurer
- Amherst Youth Board, Member
- WNY Anti-Vaping Coalition, Member
- Clinical Content Reviewer, Lippincott
- Attended YOUniversity program, Erie County Medical Center, 2019
- Former reviewer, AMSN Core Curriculum 6th Edition
- Former editor, Medical/Surgical Newsletter, for the Medical/Surgical Department at Erie County Medical Center
- Former coordinator, Food trucks, at Erie County Medical Center
- Former clinical coordinator, ConnectLife Blood Drives, at Erie County Medical Center
Timeline
ASSOCIATE CHIEF NURSE
VA WESTERN NY HEALTHCARE SYSTEM
08.2022 - Current
NURSING CLINICAL INSTRUCTOR
NIAGARA COUNTY COMMUNITY COLLEGE
08.2020 - Current
NURSING SUPERVISOR
WEINBERG CAMPUS
08.2018 - 04.2020
UNIT MANAGER
ERIE COUNTY MEDICAL CENTER
12.2017 - 08.2022
PROJECT MANAGER: PATIENT-CENTERED MEDICAL HOME
ERIE COUNTY MEDICAL CENTER
02.2016 - 12.2017
EMR SPECIALIST/CLINICAL QUALITY RN - AMBULATORY ADMINISTRATION
ERIE COUNTY MEDICAL CENTER
02.2016 - 12.2017
REGISTERED NURSE - HEAD, NECK, PLASTIC, AND RECONSTRUCTIVE SURGERY CLINIC
ERIE COUNTY MEDICAL CENTER
06.2014 - 02.2016
SUBSTITUTE SCHOOL NURSE
SWEET HOME CENTRAL SCHOOL DISTRICT
11.2011 - 06.2014
REGISTERED NURSE/RELIEF CHARGE NURSE/STEP-DOWN TRAUMA ICU/MEDICAL-SURGICAL UNIT
ERIE COUNTY MEDICAL CENTER
05.2006 - 06.2014
- New York - Registered Nurse, #575872
- Arizona - Registered Nurse, #254083
- Basic Life Support (American Heart Association)
MBA - Business Administration
Capella University
MASTER OF SCIENCE (M.S.) - NURSING, CONCENTRATION IN NURSING LEADERSHIP ADMINISTRATION
Capella University
Bachelor of Science - NURSING
Daemen University (formerly Daemen College)
Associate of Applied Science - NURSING
Niagara County Community College
Bachelor of Arts - PSYCHOLOGY
Binghamton University
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