Kristine Anne See

Global Banking, Client Onboarding and Service (COS) — MMBSI EMM

• Provide expert support to clients, resolving inquiries, and complex issues efficiently.
• Manage account administration and transaction processing with precision.
• Ensure strict compliance with regulatory standards, and maintain accurate documentation.
• Foster strong client relationships through proactive communication and service excellence.
• Collaborate with internal teams to deliver seamless client experiences.
• Maintain up-to-date knowledge of products and services to better serve clients.
• Execute administrative tasks to support business operations.

Consumer & Community Banking — New Account Lending (NAL)

• Led team meetings to discuss project updates and address challenges.
• Coordinated team schedules to ensure coverage and meet operational needs.
• Trained new employees on company policies and effective work practices.
• Facilitated communication between departments for improved collaboration.
• Reviewed workflow processes to identify areas for efficiency gains.
• Maintained a positive work environment that promoted collaboration between team members.
• Delegated daily tasks to team members to optimize group productivity.
• Offered training and support to keep team members motivated and working toward objectives.
• Monitored daily workflow to ensure adherence to established policies and procedures.

Consumer & Community Banking — CMS Phones (Credit Card and Retail Servicing)

• Served as Relief Team Leader, facilitating group discussions to align on business policies and goals.
• Achieved top performance in CSAT, absenteeism, and same-day service metrics.
• Delivered high-quality customer service, resolving complex issues, and ensuring regulatory compliance.
• Assisted customers with account inquiries, issue resolution, and transaction processing.
• Provided product and promotion information, monitored for fraud, and maintained accurate records.
• Collected and analyzed customer feedback to drive service improvements.

Customer Service Representative — Senior Specialist II

• Assisted customers with inquiries regarding banking products and services.
• Resolved customer complaints through effective communication and problem-solving skills.
• Processed transactions accurately using the company's customer management system.
• Educated clients on account features and usage to enhance their banking experience.
• Managed escalated issues by coordinating with relevant departments for resolution.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong relationships with customers by providing personalized assistance and support.

Home Lending — Default Trial Plan Break

• Coordinated daily operations to enhance workflow efficiency across departments.
• Developed and implemented process improvements for operational effectiveness.
• Served as Internal Auditor for CA Ops, driving process improvements and team collaboration.
• Conducted quality checks and internal audits to ensure operational excellence.
• Managed plan breaks and opt-outs for payments and missing documents on active trials.