Summary
Overview
Work History
Education
Skills
Timeline
Service excellence-core value award
Generic

Kristine Carty

Corona,CA

Summary

Dedicated, customer-focused professional with over 16 years of experience in delivering exceptional customer service. Expertise in managing customer relationships, efficiently resolving issues, and significantly enhancing customer satisfaction. Recognized for strong communication and problem-solving skills, consistently fostering positive interactions that drive loyalty and retention. Committed to creating a seamless customer experience that aligns with organizational goals and values.

Overview

10
10
years of professional experience

Work History

Analyst, Physician Relations

DaVita Kidney care
01.2022 - Current
  • Serve as a point of contact for new physician / provider onboarding: coordinate credentialing, paperwork, training, system access, and ensure all regulatory/compliance requirements are met in a timely manner.
  • Deliver platform demos to physicians and provider groups to illustrate DaVita’s tools, processes, or clinical/operational offerings.
  • Organize and lead orientation sessions, Q&A forums, or training workshops for new providers, helping them understand workflows, clinical documentation systems (e.g., note-systems), policies, and how to engage with DaVita’s culture of quality and patient care.
  • Build and maintain relationships with physicians, nephrologists, and practice managers; partner with internal teams (operations, clinical leadership, business development) to align expectations and provide ongoing support.
  • Monitor onboarding progress: track metrics like credentialing completion, system activation, provider satisfaction, demo conversion, and address any bottlenecks.
  • Collect feedback from providers during/after onboarding or demos, identify issues or gaps, escalate or resolve these, and iterate on the onboarding process.
  • Ensure providers have full understanding of DaVita’s value proposition, services (e.g., home dialysis, CKD-education programs), capabilities, and how to use DaVita’s technology/tools.
  • Prepare training materials, documentation, presentations, and other resources / job aids to support onboarding and ongoing relationship management.
  • Work cross-functionally with clinical, operational, sales / business development, quality / compliance teams to align onboarding, physician experience, and performance outcomes.
  • Support physician engagement initiatives: periodic check-ins, satisfaction surveys, issue resolution, coaching, and follow-up to ensure physician retention and satisfaction.
  • Developed effective improvement plans in alignment with goals and specifications.

RDA and Marketing Assistant

Pacific Dental Services
01.2016 - 01.2022
  • Responsible for team scheduling, coordinated meetings and daily stand ups as well leading a full time team of RDAs in world class patient care in both pediatrics and orthodontics.
  • Supported Marketing Managers by conducting in-depth market research as well as creating distinguished marketing campaigns which resulted in an increase of over 30% in total patient census year over year.
  • Maintained utmost discretion when dealing with sensitive issues involving patient treatment plans, care and complexities which including billing and insurance issues. This has allowed our office to retain over 90% of our current patients.
  • Created a personalized and targeted email campaign for our Orthodontics Department which resulting in a 35% increase in click through rates.
  • Managed social media platforms while creating and developing online marketing campaigns which has allowed our providers to be seen in the community and allowed additional opportunities for the business.

Education

Bachelors - Business Administration

Bryman College
Anaheim, CA
05-2002

Registered Dental Assisting - education, pediatrics and orthodontics

Bryman College
Anaheim, California
05-1998

Associates Degree - Business Administration

Golden West College
Huntington Beach, California
06-1994

Skills

  • Advanced proficiency in CRM platforms, ServiceNow, and MS Office Suite
  • Expertise in conflict resolution and mediation strategies
  • Exceptional verbal and written communication skills
  • Strong analytical and creative problem-solving abilities
  • Demonstrated team leadership, motivation, and management experience
  • Proficient in data analysis, reporting, and strategic decision-making

Timeline

Analyst, Physician Relations

DaVita Kidney care
01.2022 - Current

RDA and Marketing Assistant

Pacific Dental Services
01.2016 - 01.2022

Bachelors - Business Administration

Bryman College

Registered Dental Assisting - education, pediatrics and orthodontics

Bryman College

Associates Degree - Business Administration

Golden West College

Service excellence-core value award

I am truly honored to receive DaVita’s Service Excellence Award. This Core Value Award means a lot because it reflects a commitment to going beyond the expected—putting patients, providers, and teammates first every day.

Living DaVita’s Core Values—especially Service Excellence and Team—is something I take pride in, and I’m grateful to be recognized for it

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