Summary
Overview
Work History
Education
Skills
Certification
Timeline

Kristine E. Parker

Norfolk,VA

Summary

Dedicated compassionate client care manager offering 15 -year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb communication skills to proactively improve customer service processes and garner stellar customer feedback.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Client Care Manager

SeniorCorp/TheKey
Virginia Beach, VA
10.2021 - 08.2022
  • Conducting in-person/virtual client assessments
  • Educate family members to services that would meet client needs Understanding language of client agreement, building rapport to create engagement, and obtaining agreement
  • Managed over 50 clients
  • Achieved on average contracts of 4-8 clients each month
  • Maintained client files with sales contracts, record of client interaction, client note, and other information.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients
  • Scheduled and attended meetings with clients and prospective clients as requested

Regional Supervisor

SeniorCorp
Virginia Beach, VA
11.2009 - 10.2021
  • Manage weekly schedules (2000 hours)
  • Established positive relationships with caregivers, clients and/or families
  • Manage high volume of incoming calls, emails with resolution
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Increased customer satisfaction by resolving issues
  • Developed and maintained courteous and effective working relationships
  • Resolved problems, improved operations and provided exceptional service
  • Used Microsoft Word and other software tools to create documents and other communications

Client Coordinator/HR aid

Senior Corp
Virginia Beach, VA
11.2004 - 10.2007
  • Managed over 40 client's schedules
  • Increase recruitment efforts
  • Screening large number of applicants, resumes, reference checks, background checks and conducted interviews
  • Prepare, lead orientation class, ensure all paperwork needed is correct and complete
  • Enter employee information into software system, correct and efficient manner
  • Interview hired staff members offering exceptional talent who brought great skills to team.

Education

High School Diploma -

Wakefield Memorial High School, Wakefield, MA
06.1976

Skills

  • Professional Demeanor
  • Attention to detail
  • Multi-task in fast-paced environment
  • Sales Contracts
  • Client Satisfaction
  • Client Interaction
  • Administrative Support
  • Interpersonal Communication
  • Planning and Coordination
  • Organization and Time Management
  • Self-Motivated
  • Dependable and Responsible
  • Proficient in clear care, salesforce
  • Problem-Solving

Certification

  • CNA - Certified Nurse Assistant
  • Hospice volunteer, Boit hospice home
  • Marriage and Family , Adult education - training
  • Management & leadership, Skill path - 2017

Timeline

Client Care Manager - SeniorCorp/TheKey
10.2021 - 08.2022
Regional Supervisor - SeniorCorp
11.2009 - 10.2021
Client Coordinator/HR aid - Senior Corp
11.2004 - 10.2007
Wakefield Memorial High School - High School Diploma,

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Kristine E. Parker