Kristine Irma Skaug
North Carolina,United States
Summary
Dedicated and versatile professional with over 13 years of experience across psychology, education, and aviation sectors in the Middle East. Demonstrates proven expertise in research coordination, records management, and client assessments, with a strong emphasis on enhancing client outcomes and optimizing service delivery. Skilled in streamlining processes and fostering collaboration to drive efficiency and innovation.
Overview
19
19
years of professional experience
Work History
Events Admistrative Officer (Project Role)
Dubai Opera by Innovations
Dubai , United Arab Emirates
01.2025 - 03.2025
- Managed eleven large-scale events from initial planning to successful completion.
- Ensured client satisfaction by providing superior event management solutions.
- Developed detailed timelines and checklists to streamline work procedures.
- Worked closely with clients to understand their specific requirements for the events.
- Organised complex logistics to ensure smooth running of events.
- Collaborated with cross-functional teams for cohesive event execution.
- Created a post-event report analyzing customer feedback and operational efficiency to drive continuous improvement.
MSc Applied Psychology Graduate with Merit (Honors)
Middlesex University
Dubai, United Arab Emirates
09.2021 - 11.2023
- Administered tests to over 140 study participants and analyzed large datasets using IBM SPSS, producing key findings for future research
- Managed comprehensive data collection processes, ensuring data integrity and strict adherence to research protocols
- Conducted data analysis across multiple studies, identifying key trends and patterns that informed future research directions
- Acted as the Student Voice leader, liaising between program leaders and university staff to provide feedback and suggest improvements, aligning with institutional values
- Provided guidance and direction to students, helping them adapt positively to challenges and improving their academic experiences
- Produced research and implemented initiatives grounded in evidence-based literature, contributing to academic and operational improvements
- Expertly managed and facilitated virtual learning platforms, enhancing the learning experience for students and ensuring accessibility and engagement across the board
- Skills: Simulation and Analysis Tools, Problem Solving, Research Management, Analytical Thinking, Office 365, IBM SPSS
Learning Support Assistant (ABA Therapy) Cover
Inspire Therapy
Dubai, United Arab Emirates
08.2022 - 10.2022
- Implemented applied behavior therapy (ABA) for children with diverse needs, supporting individualized learning strategies and behavioral interventions
- Executed behavior plans, overseen by a Board-Certified Behavior Analyst (BCBA), for children with diverse needs, such as children on the autism spectrum, attention-deficit disorder, and Down's syndrome, ensuring effective support and growth opportunities
- Collaborated with educators, parents, and specialists to develop tailored intervention plans, further developing interpersonal and organizational skills
- Provided detailed documentation and reports, contributing to research on child development
- Maintained strict confidentiality and exercised discretion when handling sensitive information involving the client
- Proficiency in neuropsychological research and technical documentation
- Provided one-to-one coaching sessions and facilitated workshops to enhance clients' skill sets
- Highlighted additional support provisions to maximize clients' growth opportunities
- Liaised with stakeholders to promote equality, inclusion, and diversity, ensuring all children received appropriate support
- Skills: Collaboration, Multi-tasking, Technical Documentation, Inclusion and Diversity
In-flight Services Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates
03.2007 - 02.2020
- Recipient of numerous commendations from various individuals, including passengers, colleagues, cabin crew supervisors/pursers, and cabin crew managers
- Provided a high standard of service to every customer by demonstrating meticulous attention to detail and delivering an unparalleled in-flight experience
- Effectively ensured high levels of customer satisfaction by skilfully addressing complaints in a composed and professional manner, adhering to the established protocols and guidelines of the organization
- Received The Najm Silver Award which is awarded to employees in recognition of their outstanding performance, unwavering dedication, and innovative contributions. This accolade is granted to individuals who are consistently above the expectations of their assigned responsibilities, thereby making a significant impact. Emirates flight EK 121, which operated between Dubai and Istanbul in the year 2010
- Engaged in the mentorship of junior team members, facilitating opportunities for their ongoing learning and development
- Championed goal setting and instilled culture of ongoing professional development to motivate workforce
- Skills: Interpersonal skills, Time Management, Customer Engagement, Client Satisfaction Enhancement, Coaching
Human Resources Assistant
JP Morgan Chase, Star Alliance
Manila, Philippines
01.2006 - 12.2006
- Assisted in the implementation of workforce mobility programs, supporting the recruitment and onboarding processes, and ensuring a seamless transition for new hires
- Supported the development and execution of HR initiatives related to employee engagement, retention, and development, aligned with the firm's strategic goals
- Collaborated with HR teams to analyze workforce data and produce reports that informed decision-making and strategic planning.
- Contributed to the maintenance and update of HR technology systems, ensuring data accuracy and compliance with firm policies
- Participated in cross-functional team meetings, offering insights and recommendations based on data analysis and industry best practices.
- Reviewed job applications to identify, and recommended optimal candidates for available positions
- Collated employee feedback, using insights to guide service changes
- Facilitated professional development opportunities for employees, including training programs and career development initiatives
- Skills: Human Resource Administration, Recruitment, Team management, Employee relations
Education
Master of Science - Applied Psychology
Middlesex University
Dubai, United Arab Emirates 09.2021 - 11/2023
Bachelor of Science in Psychology -
University of Santo Tomas
05/2005 -
Skills
- Research management
- Key stakeholder relationship building
- Administrative support
- Technical proficiency
- Exemplary written and verbal communication
- Data analysis
- Strong organizational and interpersonal skills
- Project coordination
Timeline
Events Admistrative Officer (Project Role)
Dubai Opera by Innovations
01.2025 - 03.2025
Learning Support Assistant (ABA Therapy) Cover
Inspire Therapy
08.2022 - 10.2022
MSc Applied Psychology Graduate with Merit (Honors)
Middlesex University
09.2021 - 11.2023
Master of Science - Applied Psychology
Middlesex University
09.2021 - 11/2023
In-flight Services Flight Attendant
Emirates Airlines
03.2007 - 02.2020
Human Resources Assistant
JP Morgan Chase, Star Alliance
01.2006 - 12.2006
Bachelor of Science in Psychology -
University of Santo Tomas
05/2005 -
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